Mustafa Malik
Leduc County,AB
Summary
Results-driven professional with a strong background in customer service, sales, and merchandising. Adept at providing tailored product recommendations, exceeding sales targets, and enhancing the customer experience. Skilled at problem-solving, conflict resolution, and team collaboration to drive business success. Fluent in English, Urdu, Punjabi, and Hindi, with experience working in multicultural environments.
Overview
3
3
years of professional experience
Work History
Sales Associate
Paris Baguette
05.2024 - 11.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully wirh diverse group of coworkers to accomplish goals and address issues
Sales Representative
Titan Advertising Group
08.2023 - 01.2024
- Cultivate strong customer relationships to drive sales and increase retention.
- Utilize persuasive sales techniques to maximize product upselling and cross-selling.
- Provide in-depth product knowledge to address inquiries and promote ongoing sales promotions.
- Process customer orders efficiently via phone, email, and in-person interactions.
Customer Service Representative
Walmart
03.2023 - 07.2023
- Delivered exceptional customer service, enhancing brand reputation and customer loyalty.
- Designed and maintained merchandise displays to optimize product visibility and sales.
- Assisted customers with product inquiries, returns, and purchases, ensuring a seamless experience.
- Maintained a clean and organized store environment to boost operational efficiency.
Sales Associate
Tim hortons
08.2022 - 11.2022
- Provided efficient order processing and addressed customer concerns to enhance satisfaction.
- Managed front counter, drive-thru, and bakery operations, ensuring smooth workflow.
- Built and nurtured positive relationships with team members and management to drive performance.
- Engaged customers with personalized service, fostering repeat business.
Sales Associate
7-Eleven
01.2022 - 04.2022
- Processed customer transactions accurately, ensuring smooth checkout experiences.
- Assisted customers in finding products, answering inquiries, and offering tailored recommendations.
- Maintained clean and organized store displays, enhancing visual appeal and accessibility.
Sales Representative
Canada Prime Immigration and Marketing
08.2021 - 01.2022
- Identified customer needs and presented suitable product solutions.
- Built and maintained client relationships, contributing to customer retention and business growth.
- Executed strategic sales initiatives, consistently exceeding target budgets.
- Delivered engaging product presentations to potential and existing customers.
Education
BBA - Business Management
Concordia University College of Alberta
Edmonton, AB12.2025
Skills
Sales & Customer Relations: Customer Engagement Product Recommendations Upselling & Cross-Selling
Business Operations: Merchandising Order Processing Inventory Management
Problem-Solving & Communication: Conflict Resolution Dispute Mediation Multilingual Communication
Team Leadership & Efficiency: Team Collaboration Organizational Skills Fast-Paced Environments
Languages
English
Professional Working
Timeline
Sales Associate
Paris Baguette
05.2024 - 11.2024
Sales Representative
Titan Advertising Group
08.2023 - 01.2024
Customer Service Representative
Walmart
03.2023 - 07.2023
Sales Associate
Tim hortons
08.2022 - 11.2022
Sales Associate
7-Eleven
01.2022 - 04.2022
Sales Representative
Canada Prime Immigration and Marketing
08.2021 - 01.2022
BBA - Business Management
Concordia University College of Alberta
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