Mustafa Kareem
Coquitlam,BC
Summary
Accomplished Auto Sales Consultant with experience working in new and used luxury car sales. Self-directed and self-motivated. Dedicated to delivering high-quality service and building lasting customer relationships. Motivated Auto Sales Consultant with passionate can-do attitude. Proven sales and revenue growth leader with extensive knowledge of industry and market. Dedicated to achieving established goals and developing long-term customer retention and repeat business. Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment. Hardworking Automotive Sales Associate proficient in consultative sales techniques. Skilled in forming relationships with colleagues and customers of all backgrounds.
Overview
3
3
years of professional experience
1
1
Certification
Work History
MMA Auto Sales LTD
Sales Cars
10.2021 - Current
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
- Made car recommendations based on preferences and outlined benefits of each car option.
- Drove team revenue totals by bringing in top sales numbers.
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
- Demonstrated car technology options and available amenities and upgrades for each model.
- Accompanied customers and demonstrated performance features on test drives.
- Performed inspection and prepared pre-owned cars prior to releasing to inventory.
- Qualified and followed-up on potential new customer leads.
- Investigated and resolved customer grievances and escalated issues needing further investigation to appropriate department or management.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Located merchandise across various stores to address customer needs.
- Responded to customer enquiries via telephone and email.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Completed registration paperwork and sales documentation.
- Worked with loss prevention in monitoring shopper behavior.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Prepared purchased vehicles and completed final delivery checks.
Winners
Customer Service
04.2020 - 07.2020
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
Education
High School Diploma -
NWSS
820 6th St, New Westminster, BC V3L 3C803.2022
Skills
- Special Requests
- Vehicle Auctions
- Registration Paperwork
- Revenue Generation
- Appointment Scheduling
- Persuasive Communication Style
- Warranty Understanding
- Vehicle Operations
- Customer Interaction
- Strategic Negotiations
- Registration Procedures
- Hardware Replacement
- Training Junior Team Members
- Technical Support
- Help Desk Support
- Computer Configurations
- Hardware Installation
- Operating System Testing
- Component Replacements
- Computer Hardware Knowledge
- Software Application Testing
- Web Security
- Network Security Measures
- Linux Operating System
- Verbal and Written Communication
- Maintain Parts Inventory
- Virus and Malware Prevention
- Technical Analysis
- Desktop and Laptop Installations
- PC Refurbishment
- Installation and Repair
- Telephone Etiquette
- User Training
- Virus Detection Software
- Project Management
- Inventory Management
- Computer Networking
- System Testing
- Computer Imaging
- Network Administration
- Product Development
- Staff Management
- Needs Assessment
- Project Finance
- Pivot Tables
- User Acceptance Testing (UAT)
- Web-Based Reporting Tools
- Human Resource Information System (HRIS)
- Business Recovery and Sustainability
- Test Case Scenarios
- CRM Systems
Certification
- [Vehicle Sales Authority of BC] - [03/2021]
Timeline
MMA Auto Sales LTD
Sales Cars
10.2021 - Current
Winners
Customer Service
04.2020 - 07.2020
High School Diploma -
NWSS
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