Mustafa Daoud
North York,ON
Summary
Accomplished in diversifying training programs and expanding course offerings to handle small and larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands, both in-person and remote. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and a proactive approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Training Specialist
Northwind Canada Inc. - MaestroPMS
Markham, ON
11.2022 - Current
- Connect with client and help build databases for their properties.
- Conduct training sessions, both technical and non-technical to show how to use the company's softwear.
- Supervise the transfer from the old softwear to the new one.
- Provide live and remote support for properties.
- Coordinated training session logistics by preparing equipment and securing facilities.
- Conducted train-the-trainer sessions for new employees to ensure trainers are prepared to deliver courses effectively.
Multi-Property Director of Training
Sheraton Amman Al Nabil Hotel
Amman, Jordan
03.2016 - 05.2022
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Coordinated recruitment and placement of training program participants.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Tracked attendees, participation and understanding of course material.
- Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
- Coordinated training session logistics by preparing equipment and securing facilities.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
- Monitored training costs and prepared budget reports to justify expenditures.
- Selected and assigned instructors to conduct training.
- Evaluated and communicated trainee participation and performance in reports to management.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Assisted in creating an effective onboarding program for new employees.
- Prepared reports to track employee progress and recruitment needs for future training.
Learning & Development Manager
Hilton Dead Sea Resort & Spa (Pre-Opening Team)
Amman, Jordan
05.2015 - 03.2016
Learning & Development Manager
Al Faisaliah Hotel, A Rosewood Hotel
Riyadh, KSA
09.2014 - 05.2015
Assistant Training Manager
Kempinski Hotel Amman
Amman, Jordan
07.2013 - 08.2014
Assistant Training Manager
Le Meridien Amman Hotel
Amman, Jordan
07.2010 - 06.2013
Education
MBA - Business Administration
Arab Open University
Amman, Jordan07-2017
Bachelor of Arts - Business Administration
Arab Open University
Amman, Jordan07-2014
Skills
MBA in Human Resources
Master Train of Trainers
Fluent in English and Arabic
Ability to conduct in-person and remote training sessions
Expert in integrating new technologies with current training methods
Experience in opening and merging new properties
Managing training departments in multiple geographical location
Able to thrive in a fact-paced, deadline orientated environment
Detailed oriented with excellent written and oral communication skills
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Certification
- Master Train the Trainer
- First Aid and CPR Certificate
- 3D LEadership
- Art of Influencing
References
References available upon request.
Timeline
Training Specialist
Northwind Canada Inc. - MaestroPMS
11.2022 - Current
Multi-Property Director of Training
Sheraton Amman Al Nabil Hotel
03.2016 - 05.2022
Learning & Development Manager
Hilton Dead Sea Resort & Spa (Pre-Opening Team)
05.2015 - 03.2016
Learning & Development Manager
Al Faisaliah Hotel, A Rosewood Hotel
09.2014 - 05.2015
Assistant Training Manager
Kempinski Hotel Amman
07.2013 - 08.2014
Assistant Training Manager
Le Meridien Amman Hotel
07.2010 - 06.2013
MBA - Business Administration
Arab Open University
Bachelor of Arts - Business Administration
Arab Open University
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