Mustafa Alhayek
Mississauga,Ontario
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Plumber's Assistant
Aplusdrains
Oshawa, Ontario
01.2024 - Current
- Provided assistance to plumber with installation of pipes, fittings and fixtures.
- Tested installed pipes for leaks using pressure gauges and and or other testing devices.
- Communicated effectively with customers regarding progress of work being done on their premises.
Customer Service Representative
Golden Miles
Palestine
01.2020 - 10.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
Clothing Sales Associate
Golden Miles
Palestine
01.2018 - 01.2020
- Greeted customers and provided excellent customer service.
- Operated cash register accurately and efficiently during checkout process.
- Maintained a neat and organized sales floor.
- Performed inventory checks regularly to ensure accuracy of stock levels.
Education
High School Diploma -
Rosary Sisters School
Palestine07-2022
Bachelor of Science - Biomedical Engineering
BAU
TurkeySkills
- Sales
- Customer Needs Assessment
- Customer Assistance
- Data Entry
- Scheduling
- Paperwork Processing
- Product Sales
- Adaptive team player
Languages
Arabic
Native/ Bilingual
English
Full Professional
Timeline
Plumber's Assistant
Aplusdrains
01.2024 - Current
Customer Service Representative
Golden Miles
01.2020 - 10.2023
Clothing Sales Associate
Golden Miles
01.2018 - 01.2020
High School Diploma -
Rosary Sisters School
Bachelor of Science - Biomedical Engineering
BAU
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