Mustafa Al-Ogaidi
Summary
I am a recent college graduate with a strong background in customer service and community involvement, now looking to begin a career as a Correctional Officer. Throughout my work at Winners, KFC, and No Frills, I gained valuable experience working in fast-paced environments where teamwork, communication, and problem-solving were necessary. I learned how to stay calm under pressure, handle challenging situations, and remain professional with coworkers and customers. I am hardworking, and motivated to use these skills in a correctional setting, where safety, discipline, and respect are key.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Produce Clerk
No Frills Grocery
10.2023 - Current
- Managed inventory levels to ensure product availability and freshness.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Operated equipment for receiving, storing, and displaying produce efficiently.
- Conducted quality checks on incoming products to maintain standards.
- Trained new staff on proper handling and storage techniques for produce.
- Monitored expiration dates and rotated stock to reduce waste effectively.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Kept tidy and organized area to comply with cleanliness standards.
Customer Care Representative
TJX Winners
08.2021 - 11.2023
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Maintained knowledge of product features and services to better assist customers effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Adapted to varying customer needs, ensuring efficient handling of diverse requests and concerns.
Customer Service Cashier
KFC Taco Bell
04.2022 - 10.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Monitored inventory levels, restocking supplies as needed to ensure smooth operations.
Education
Diploma - Police Foundations
Humber College
Toronto06-2024
Skills
- Conflict resolution skills
- First aid training
- Mental health awareness
- Strong work ethic
- Customer service
- Positive attitude
Languages
Arabic
Native or Bilingual
English
Full Professional
Turkish
Professional Working
Certification
Ontario Secondary School Diploma
Police Foundations Diploma
Timeline
Produce Clerk
No Frills Grocery
10.2023 - Current
Customer Service Cashier
KFC Taco Bell
04.2022 - 10.2022
Customer Care Representative
TJX Winners
08.2021 - 11.2023
Diploma - Police Foundations
Humber College