Mustafa Abdulrazaq
Oakville,ON
Summary
Proven leader with extensive experience in the retail industry, adept in project planning and customer service. Skillfully managed budgets, reduced shrinkage, and enhanced team performance. Known for critical thinking and fostering a culture of excellence, I consistently drive sales growth and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Grocery Manager
Marilu's Market
Burlington, ON
10.2024 - Current
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Developed significant proficiency in LBOSS inventory management system.
- Oversaw new product listings, maintaining correct cost and price margins.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
- Cultivated strong relationships with key suppliers, negotiating favorable terms for bulk purchases or exclusive promotions.
- Assisted in recruiting, hiring and training of team members.
Assistant Store Manager
Dollarama
Oakville, ON
09.2024 - 10.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Executed seasonal Planogram on time to ensure smooth transition between seasons.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Grocery Department Manager
Natures Emporium
Burlington, ON
06.2023 - 09.2024
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- attained vast knowledge in using LOC Store Management system and NetSuite Purchasing and Invoicing system.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed grocery department operations, ensuring a clean and organized store environment.
- Defined clear targets and objectives and communicated to other team members.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
Dairy Frozen Supervisor
Natures Emporium
Burlington, ON
12.2016 - 06.2023
- Maintained compliance with company policies, objectives, and communication goals.
- Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- attained vast knowledge in using LOC Store Management system and NetSuite Purchasing and Invoicing system.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Diploma - Pre-Health Sciences
Mohawk College of Applied Arts And Technology
Hamilton, ON05.2019
High School Diploma -
Burlington Central High School
Burlington, ON06.2017
Skills
- Product Merchandising
- Project Planning
- Expense Tracking
- Scheduling and Coordinating
- Employee Scheduling
- Customer Service
- Training and Development
- Complaint Handling
- Computer Skills
- Supply level management
- Performance reviewing
- Training and mentoring
- Task Delegation
- Hiring and Training
- Visual Merchandising
- Dependable and Responsible
- Calm Under Pressure
- Time Management
- Critical Thinking
- First Aid/CPR
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
CPR & First AID Certified
Food Handler Certified
Timeline
Grocery Manager
Marilu's Market
10.2024 - Current
Assistant Store Manager
Dollarama
09.2024 - 10.2024
Grocery Department Manager
Natures Emporium
06.2023 - 09.2024
Dairy Frozen Supervisor
Natures Emporium
12.2016 - 06.2023
Diploma - Pre-Health Sciences
Mohawk College of Applied Arts And Technology
High School Diploma -
Burlington Central High School