Hi, I’m
MUSSIE GIDEY
Burnaby,BC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
years of professional experience
Work History
Stormtech Performance Apparel
Warehouse Associate
02.2023 - Current
Job overview
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Uber Eats
DELIVERY DRIVER
07.2022 - 01.2023
Job overview
- Manage multiple orders, delivery locations, and customers at same time
- Deliver orders within optimal period of time, ensuring freshness of food and respect for customer preferences
- Safely operate vehicle in all types of weather conditions
- Communicate clearly with customers and food service employees, demonstrating eagerness to work through any issues or points of confusion
- Completed on-time deliveries by choosing best and most efficient routes.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Fostered positive working relationships with regular customers.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Safari Electronics Shop
Sales Representative
05.2021 - 03.2022
Job overview
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Responsible for meeting monthly sales quotas by proactively seeking contracts, preparing job proposals with cost estimates, managing accounts and developing and maintaining strong relationships with new and existing customers
- Prepare and deliver presentations for prospective customers
- Contact existing or new prospective customers to maintain and increase customer base
- Review and complete appropriate paperwork after job has been completed
- Complete daily, weekly, monthly, and yearly report
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Red Sea Import & Export Trading
Office Administrator
03.2019 - 09.2020
Job overview
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handling customer complaints by providing solutions, often within time limit to ensure customer is satisfied.
- Learning to identify customer needs or desires in order to recommend appropriate product or service.
- Learning software systems used by company to be able to communicate effectively with incoming inquiries.
- Keeping record of incoming inquiries to be able to reference at a later date.
- Maintaining cleanliness and hygiene in workplace.
- Working with colleagues when necessary to resolve customer complaints.
- Providing feedback to other departments to help improve sales, marketing, and business processes.
- Learning about products inside and out to be able to answer any questions from customers.
- Plan, organize, direct, control and evaluate operations of department providing single administrative service or several administrative services
- Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services
- Plan, administer and control budgets for contracts, equipment and supplies
- Prepare reports and briefs for management committees evaluating administrative services
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
Education
British Columbia Institute of TechnologyBurnaby, BC
Diploma from Computer Information Systems Administration (Network Systems Administration Option)
08.2024
Ethu Training CentreBole, Addis Ababa
Graduate Certificate from Computer Applications Development
02.2022
Issak Teweldemedhin Secondary SchoolCentral Region, Asmara
High School Diploma
03.2020
Halyot Training CentreMerkato, Asmara
Graduate Certificate from Microsoft Office And Computer Maintenance
10.2016
Skills
- Product Promotion
- Advising and Coaching
- Upselling Strategies
- Inside and Outside Sales
- Customer Service and Assistance
- Prospecting Skills
- Problem-Solving Strengths
- Product and Service Knowledge
- Handling Customer Complaints
- Interpersonal Communication Skills
Timeline
Warehouse Associate
Stormtech Performance Apparel
02.2023 - Current
DELIVERY DRIVER
Uber Eats
07.2022 - 01.2023
Sales Representative
Safari Electronics Shop
05.2021 - 03.2022
Office Administrator
Red Sea Import & Export Trading
03.2019 - 09.2020
British Columbia Institute of Technology
Diploma from Computer Information Systems Administration (Network Systems Administration Option)
Ethu Training Centre
Graduate Certificate from Computer Applications Development
Issak Teweldemedhin Secondary School
High School Diploma
Halyot Training Centre
Graduate Certificate from Microsoft Office And Computer Maintenance
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