Musonda Calista Mushiki
Ottawa
Summary
I am a self-driven and well oriented young lady with experience in professional areas involving personal support work, data collection, sales marketing, front desk operations and customer care. I am highly motivated with an ability to work alone or as part of a team and I pay attention to detail. I possess excellent personal and interpersonal communication and presentation skills. My reliability, integrity, responsibility and friendly nature are assets I would bring to the work. I possess strong organizational and administrative skills with the ability to work independently and use my own initiative.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Perley Health
10.2021 - Current
- As a personal support worker at Perley health i am able to perform tasks as required and provide excellence in resident centered care and help in providing help with activities of daily living to senior veterans and the community residents who live there.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored patient health status regularly, reporting any changes toappropriate medical staff.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
Administration/Reception officer
Global Platforms Zambia ActionAid
08.2017 - 03.2018
- Global Platforms Zambia is a project under Action Aid that looks at empowering young people in decision making and having a voice in society in various issues affecting them
- As an administration and reception intern I tend to all activities happening at the platform from bookings to meetings to updates and maintain good customer relations with the people who come in contact with us for various reasons or seeking clarification on what the platform does
- My tasks include but not limited managing the day to day activities that are taking place and making sure that all office administration and logistics work is in order
- I was also in charge of drafting quotations and helping the finance department with procurement documents and purchases.
- Supported office supply management through regular inventory audits, ordering necessary supplies when needed.
- Coordinated travel arrangements including flights, hotels, transportation reservations for executives as needed.
- Expedited document processing by scanning, copying, faxing, or sending materials electronically as required for internal or external distribution.
- Increased efficiency with thorough knowledge of company policies, products, and services.
- Facilitated seamless appointment scheduling for clients, improving overall time management for staff members.
Data Entry Clerk
ISON BPO
02.2017 - 05.2017
- ISON BPO is a leading Business Process Outsourcing firm, with a strong focus in sub-Saharan Africa
- It's approach to 'delivery' in BPO combines building and managing call and data centre infrastructure and global manpower outsourcing and call centre operations
- My role as a Data Entry Clerk is to meet targets on a daily basis by organizing, managing and entering all data in the system, including quality checks to make sure entered is accurate and reduce on errors.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
Receptionist
Mipal Printers
03.2015 - 06.2016
- As a receptionist, my role involved building customer relations, marketing and products and services, managing phone calls, taking care of stock and revenue of the production unit of the organisation and management of the incoming and outgoing products
- Additionally, I was also involved in budgeting, monitoring and tracking all activities and programmes of the sales department.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Intern/ Coordinator
ChildFund Zambia
07.2014 - 12.2014
- As an Intern Coordinator, I was given the task of monitoring, evaluating and conducting home visits and women and youth empowerment programme trainings.
- Promoted diversity within the internship program by implementing targeted recruitment strategies aimed at underrepresented groups.
Census Enumerator
Central Statistics Offices
- Participated in the 2010 national census and successfully completed the duration of the assignment.
Education
University of Zambia
Associate of Science - Infection Prevention And Control
Queens University
Kingston, ON02.2022
Algonquin College
01.2021
Inspired Dreams School of Public Speaking
01.2018
Skills
- Active Listening
- Data Collection
- Polite and Professional
- Recordkeeping Accuracy
- Privacy and confidentiality
- Social support
- Client Relationship Management
- Cultural Sensitivity
- Palliative Care
- Community Integration
- Incident Reporting
- Behavioral Management
- Task Delegation
- Building Relationships
- Teamwork orientation
- Initiative-taking
- Policy Enforcement
- Computer Proficiency
- Customer Service
- Administrative Support
- Customer Complaint Resolution
References
- Mrs. Colleen Summerton, PSW Supervisor, Perley Health, Ottawa, Ontario, 6135267171
- Mr. Micheal Inambao, Managing Director, Mipal Printers, Lusaka, Zambia, +260977323889
- Ms. Monica Mulenga, Coordinator, ActionAid, Lusaka, Zambia, +260977763500
Languages
English
Full Professional
Affiliations
- best practice champion with RNAO
Certification
- Gentle persuasive approaches
- cpr
- food handling
- pace
- mental health first aid seniors
- navigating difficult conversations
- dementia foundations program
- the working mind
- preceptor resource and education programe
- learning essential approaches in palliative care
- excellance in resident centered care
- monitoring and evaluation
Timeline
Personal Support Worker
Perley Health
10.2021 - Current
Administration/Reception officer
Global Platforms Zambia ActionAid
08.2017 - 03.2018
Data Entry Clerk
ISON BPO
02.2017 - 05.2017
Receptionist
Mipal Printers
03.2015 - 06.2016
Intern/ Coordinator
ChildFund Zambia
07.2014 - 12.2014
Census Enumerator
Central Statistics Offices
University of Zambia
Associate of Science - Infection Prevention And Control
Queens University
Algonquin College
Inspired Dreams School of Public Speaking