Muskanpreet Kaur
Prince George,BC
Summary
Dynamic and compassionate professional with strong multitasking skills, honed at Boston Pizza. Proven ability to enhance guest experiences through effective communication and leadership. Recognized for maintaining high standards of cleanliness and organization while training new staff. Proficient in POS systems, ensuring efficient service and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Host
Boston pizza
Prince George, British Columbia
09.2024 - Current
- Greeted guests warmly and ensured a positive dining experience.
- Managed reservations and organized seating arrangements efficiently.
- Coordinated with kitchen staff to relay special requests promptly.
- Assisted guests with menu selections and provided recommendations.
- Monitored dining area for cleanliness and maintained a welcoming atmosphere.
- Trained new hosts on procedures and customer service standards.
- Handled guest inquiries and resolved concerns professionally.
- Collaborated with team members to enhance overall service flow.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Processed payments from customers using a POS system.
- Balanced cash drawers at the end of each shift.
Food Counter Attendant
Japan Wasabi Sushi Wonton House
02.2022 - 12.2024
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Clean and sanitize items such as dishwasher mats, carts, and waste disposal units.
- Operate dishwashers to wash dishes, glassware, and flatware.
- Place the dishes in the storage area.
- Followed health and safety protocols, crucial for maintaining safe and sanitary environments for customers and staff.
- Package take-out food, and keep a record of the quantities of food used.
- Portion, wrap food, stock refrigerators, and salad bars.
- Prepare, heat, and finish simple food items.
- Serve customers at counters or buffet tables.
- Use manual and electrical appliances to clean, peel, slice, and trim foodstuffs.
- Processed customer orders and accurately entered them into the order system.
- Use slow periods to restock supplies, ice, trays, and delivery bags.
- Greeted customers and provided menus upon arrival to the dining room.
Crew member
Mcdonald’s
07.2022 - 08.2024
- Packaged menu items into bags or trays, and placed drink orders into carriers.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates, and accepted coaching from the management team.
- Prepared products following restaurant, health, and safety standards, and procedures.
- Took orders, prepared meals, and collected payments.
- Completed milkshakes and ice cream desserts for customers.
- Accurately operated a cash register to process customer payments.
- Stocked shelves to organize aisles in the assigned department.
Crew member
Wendy's Restaurant
09.2020 - 01.2022
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Completed opening, closing, and shift change tasks to promote store efficiency.
- Entered orders into the computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person.
- Observed safety precautions and practices when using heavy machinery and equipment.
- Drove team success by completing assigned tasks quickly and accurately.
- Kept the restaurant lobby, front counter, drive-thru, kitchen, and restrooms neat and clean throughout the shift.
Crew member
A&W Canada
05.2021 - 08.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards, and procedures.
- Took orders, prepared meals, and collected payments.
- Maintained effective supply levels by monitoring and reordering food stock, and dry goods.
- Collaborated with team members to complete orders.
- Kept the food preparation area, equipment, and utensils clean and sanitary.
- I worked at the front counter, drive-thru, and other areas.
Housekeeping Attendant
Sandman Signature Hotel
07.2020 - 08.2020
- Established a hands-on, proactive management style to facilitate improvements in workflow and room turnover.
- Stocked room attendant carts with supplies to keep the carts organized and clean.
- Collaborated with the front desk to respond promptly to guest requests and promote a positive experience.
- Laundered sheets and removed stains to restore linens to pristine condition.
Education
Associate - Arts
College of New Caledonia - - Prince George
BCSkills
- Active Listener
- Leadership Qualities
- Compassionate
- Organizational skills
- Strong multitasking skills
Timeline
Host
Boston pizza
09.2024 - Current
Crew member
Mcdonald’s
07.2022 - 08.2024
Food Counter Attendant
Japan Wasabi Sushi Wonton House
02.2022 - 12.2024
Crew member
A&W Canada
05.2021 - 08.2021
Crew member
Wendy's Restaurant
09.2020 - 01.2022
Housekeeping Attendant
Sandman Signature Hotel
07.2020 - 08.2020
Associate - Arts
College of New Caledonia - - Prince George