MUSKANPREET KAUR
Santa Clara
Summary
Motivated Crew Team Member committed to contributing to business success. Clear communicator possessing outstanding customer service skills. Friendly Cashier with experience working with people of diverse backgrounds. Fast learner with competencies in interpersonal communication, conflict resolution & team productivity. Utilizes proven conflict de-escalation techniques to keep customers happy. Contact
Overview
2
2
years of professional experience
1
1
Certification
Work History
Teacher
Vidhyarambh preschool
Cupertino
06.2025 - Current
- Assessed student performance through tests, quizzes and other assessments.
- Maintained a safe and orderly learning environment for all students.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Encouraged critical thinking skills and problem solving strategies among students.
Grocery Associate Team Leader
Amazon Warehouse
Santa Clara
02.2025 - Current
- Assisted customers in locating items and provided product recommendations based on their preferences
- Operated cash registers accurately and efficiently, handling transactions with precision
- Implemented effective pricing strategies by labeling products with correct prices and ensuring promotional signage is displayed accurately
Customer Service Representative
Chaat Bhavan
Mountain View
04.2024 - 08.2024
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Answered inbound calls to greet and assist customers with various needs and questions
- Relayed new and relevant information to customers and followed up on promises
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
Assistant Manager
Vega Truck Center
09.2023 - 04.2024
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Addressed and resolved customer inquiries and complaints to restore satisfaction
- Answered questions and recommended solutions to address escalated customer complaints
- Boosted company productivity and morale through consistent engagement with team members and management.
Education
Bachelor's degree - Early Childhood Education ECE
De Anza College
Cupertino, CA05-2028
High School Diploma -
Guru Nanak Prem Karamsar Public School
Punjab,India 06-2022
Skills
- Customer interaction
- Retail Operations
- Service oriented
- Problem solving and creative thinking
- Verbal and written communication
- Multitasking and prioritization
- Store policies understanding
- Microsoft Office (2 years)
- Time management
Languages
- Hindi - Fluent
- Punjabi - Fluent
- English - Fluent
Certification
CERTIFICATE OF COMPLETION
CHILD ABUSE & NEGLECT MANDATED REPORTS TRAINING
Timeline
Teacher
Vidhyarambh preschool
06.2025 - Current
Grocery Associate Team Leader
Amazon Warehouse
02.2025 - Current
Customer Service Representative
Chaat Bhavan
04.2024 - 08.2024
Assistant Manager
Vega Truck Center
09.2023 - 04.2024
Bachelor's degree - Early Childhood Education ECE
De Anza College
High School Diploma -
Guru Nanak Prem Karamsar Public School
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