Muskan Verma
Customer Service
Edmonton,AB
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Amazon
Chandigarh, Punjab
06.2023 - 07.2024
- Responsible for day-to-day customer service related activities for both inbound and outbound orders
- Provide product, quotations, and service information as requested by external and internal clients
- Process orders, provide order confirmations and anticipated lead-times
- Prepare and provide documentation as required by individual customers
- Strive to deliver exceptional customer service through the anticipation of customer needs
- Working closely with various departments to investigate and resolve issues & concerns
- Establish and build customer relationships using a total quality philosophy
- Report creation and analysis of customer service levels
- Other duties as assigned
Education
MBA - Financial Management And Human Resources
Dr. YS Parmar University
Solan, HP 01.2021 - 05.2023
BBA - Business Administration
Shoolini Institute of Business Management
Solan, HP 06.2018 - 04.2021
Skills
- Complaint resolution
- Multitasking
- Time Management
- Interpersonal Skills
- Problem Solving
- Outgoing
- Leadership
Accomplishments
- Best Customer Representative for three consecutive months.
Languages
Hindi
Native language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Customer Service Representative
Amazon
06.2023 - 07.2024
MBA - Financial Management And Human Resources
Dr. YS Parmar University
01.2021 - 05.2023
BBA - Business Administration
Shoolini Institute of Business Management
06.2018 - 04.2021
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