Muskan Tanwar
Surrey,BC
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated at Big Bazaar through expert handling of high-pressure situations and efficient problem-solving. Skilled in customer service and verbal communication, consistently ensuring positive guest experiences. Achieved significant improvements in guest services, leveraging reliability and teamwork. Reliable employee seeking customer service position. Offering excellent communication and good judgment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Big Bazaar
07.2023 - 06.2024
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Sales Associate
Bath & Body Works
01.2023 - 06.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Voluntary Assistant
Bhameshwari Temple
10.2022 - 12.2022
- Strengthened relationships with partner organizations by attending meetings, sharing resources, and collaborating on joint initiatives.
- Increased awareness of organizational mission through social media management and content creation.
- Assisted in organizing and managing volunteer activities, ensuring a positive experience for all participants.
Hotel Front Desk Receptionist
Hotel Grand Chancellor
11.2021 - 09.2022
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
Education
High School Diploma -
Geeta Niketan Academy
INDIA ,CHANDIGARH03.2021
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Guest Services
- Problem-Solving
- Honest and Dependable
- Reliable and Responsible
- Team Leadership
- Verbal/written communication
- Sales expertise
- Time Management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Certified graphic desigener
Timeline
Customer Service Cashier
Big Bazaar
07.2023 - 06.2024
Sales Associate
Bath & Body Works
01.2023 - 06.2023
Voluntary Assistant
Bhameshwari Temple
10.2022 - 12.2022
Hotel Front Desk Receptionist
Hotel Grand Chancellor
11.2021 - 09.2022
High School Diploma -
Geeta Niketan Academy
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