MUSKAN SAINI
Ottawa,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Immigration Services Officer
CANAM
02.2025 - 08.2025
- Managed case processing for immigration applications, ensuring compliance with regulations and policies.
- Conducted thorough interviews to assess eligibility and gather necessary documentation from applicants.
- Collaborated with legal teams to interpret immigration laws and provide accurate guidance to clients.
- Developed training materials for new staff, enhancing onboarding processes and knowledge retention.
Assistant Manager
Starbucks
08.2024 - 01.2025
- Supported daily operations by coordinating team schedules and managing inventory levels.
- Assisted in training new staff on customer service protocols and product knowledge.
- Implemented promotional campaigns to enhance customer engagement and drive sales.
- Monitored store cleanliness and compliance with safety standards, ensuring a welcoming environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager
Emirates Airlines
02.2023 - 07.2024
- Collaborated with management to analyze daily sales data and identify trends for improvement.
- Resolved customer complaints swiftly, enhancing overall customer satisfaction ratings.
- Executed cash handling procedures accurately, maintaining financial integrity of transactions.
- Contributed to team meetings by sharing insights on operational efficiency and service quality improvements.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Store Manager
Chicking
04.2022 - 05.2024
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service techniques.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional strategies to enhance sales performance and attract new customers.
- Resolved customer complaints promptly, enhancing overall shopping experience and retention rates.
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
Caretaker
Old Age Home
07.2023 - 12.2023
- Supervised daily activities, ensuring safety and well-being of residents.
- Developed individualized care plans in collaboration with healthcare professionals.
- Administered medications and monitored health conditions for compliance and effectiveness.
- Trained and mentored junior staff on caregiving best practices and protocols.
- Conducted routine assessments to evaluate residents' physical and emotional needs.
- Coordinated recreational activities, promoting social interaction among residents.
- Maintained accurate documentation of care provided, ensuring regulatory compliance.
Crew Member
PAK'nSAVE
08.2022 - 04.2023
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Sales Associate
Private Client
07.2021 - 10.2021
- Drove sales performance through effective customer engagement and product knowledge
- Cultivated relationships with customers to enhance loyalty and repeat business
- Coordinated inventory management, ensuring optimal stock levels and organization
- Trained new sales associates on best practices for customer service and sales techniques
- Collaborated with team members to achieve monthly sales goals and improve store performance
- Developed training materials to streamline onboarding process for new hires
- Analyzed customer feedback to identify areas for service improvement and product offerings
Crew Member
KFC
01.2021 - 07.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Beautician
Sassy Me
06.2020 - 01.2021
- Delivered exceptional skincare consultations, enhancing customer satisfaction and loyalty.
- Executed a variety of beauty treatments, including facials, waxing, and makeup applications.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Educated clients on home care routines and product recommendations to optimize results.
- Developed customized treatment plans based on individual client needs and preferences.
- Implemented new beauty trends and techniques to enhance service offerings and attract clientele.
Crew Member
Pizza Hut
01.2020 - 05.2020
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Adapted quickly to fast-paced environment, ensuring timely service during peak hours.
- Engaged with customers to resolve inquiries and enhance overall dining experience.
- Implemented waste reduction practices through proper portion control and efficient food preparation techniques.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Crew Member
McDonald's
08.2019 - 12.2019
- Delivered exceptional customer service by efficiently taking orders and processing payments.
- Maintained cleanliness and organization of dining and kitchen areas to ensure compliance with safety standards.
- Collaborated with team members to prepare food items according to standardized recipes and procedures.
- Operated kitchen equipment, including fryers and grills, while adhering to safety protocols.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
Education
Associate of Arts - Diploma in Costumer Service
NZ School of Tourism
Auckland , Nz 03-2023
Associate of Science -
Elite School of Beauty And Skin Therapy
Wellington , Nz04-2022
Skills
- Legal research
- Oral communication
- Document review
- Policy analysis
- Immigration law
- Security awareness
- Stress tolerance
- Cultural awareness
- Interview techniques
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Maori
Professional Working
Timeline
Immigration Services Officer
CANAM
02.2025 - 08.2025
Assistant Manager
Starbucks
08.2024 - 01.2025
Caretaker
Old Age Home
07.2023 - 12.2023
Assistant Manager
Emirates Airlines
02.2023 - 07.2024
Crew Member
PAK'nSAVE
08.2022 - 04.2023
Store Manager
Chicking
04.2022 - 05.2024
Sales Associate
Private Client
07.2021 - 10.2021
Crew Member
KFC
01.2021 - 07.2021
Beautician
Sassy Me
06.2020 - 01.2021
Crew Member
Pizza Hut
01.2020 - 05.2020
Crew Member
McDonald's
08.2019 - 12.2019
Associate of Arts - Diploma in Costumer Service
NZ School of Tourism
Associate of Science -
Elite School of Beauty And Skin Therapy
Got award for best customer service twice in New Zealand
Received the award for best customer service and the best store manager twice