Overview
Work History
Education
Skills
Timeline
Generic

Muskan Pal

Brampton,ON

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Canadian outlet
Toronto , ON
04.2024 - 08.2025
  • Assisted customers with product inquiries and service-related issues.
  • Processed transactions accurately using point-of-sale systems.
  • Resolved customer complaints promptly and effectively.
  • Maintained knowledge of current promotions and product offerings.
  • Collaborated with team members to enhance customer satisfaction.
  • Handled returns and exchanges following company policies.
  • Trained new associates on customer service protocols and procedures.
  • Greeted customers and identified their needs.

Cashier

Etobicoke eats
Etobicoke, Ontario
01.2023 - 07.2025
  • Processed customer transactions efficiently using point-of-sale system.
  • Managed cash drawer, ensuring accurate cash handling and balance.
  • Assisted customers with product inquiries and provided exceptional service.
  • Restocked merchandise on shelves, maintaining organized displays and inventory.
  • Handled returns and exchanges, following store policies and procedures.
  • Collaborated with team members to ensure smooth store operations.
  • Maintained cleanliness and organization of checkout area at all times.

Customer Service Associate

Winners
Etobicoke, Ontario
08.2023 - 03.2024
  • Handled returns and exchanges following company policies.
  • Greeted customers and identified their needs.
  • Kept work area neat, clean, and well-stocked at all times.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Provided information about products and services available to customers.

Education

Master of Science - Information Systems And Business Analysis

Northern College of Applied Arts And Technology
Scarborough
09-2024

Skills

  • Business analysis
  • Customer service
  • Data visualization
  • Database management
  • Communication skills
  • Problem solving

Timeline

Customer Service Associate

Canadian outlet
04.2024 - 08.2025

Customer Service Associate

Winners
08.2023 - 03.2024

Cashier

Etobicoke eats
01.2023 - 07.2025

Master of Science - Information Systems And Business Analysis

Northern College of Applied Arts And Technology
Muskan Pal