Muskan Pal
Brampton,ON
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Canadian outlet
Toronto , ON
04.2024 - 08.2025
- Assisted customers with product inquiries and service-related issues.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints promptly and effectively.
- Maintained knowledge of current promotions and product offerings.
- Collaborated with team members to enhance customer satisfaction.
- Handled returns and exchanges following company policies.
- Trained new associates on customer service protocols and procedures.
- Greeted customers and identified their needs.
Cashier
Etobicoke eats
Etobicoke, Ontario
01.2023 - 07.2025
- Processed customer transactions efficiently using point-of-sale system.
- Managed cash drawer, ensuring accurate cash handling and balance.
- Assisted customers with product inquiries and provided exceptional service.
- Restocked merchandise on shelves, maintaining organized displays and inventory.
- Handled returns and exchanges, following store policies and procedures.
- Collaborated with team members to ensure smooth store operations.
- Maintained cleanliness and organization of checkout area at all times.
Customer Service Associate
Winners
Etobicoke, Ontario
08.2023 - 03.2024
- Handled returns and exchanges following company policies.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
Education
Master of Science - Information Systems And Business Analysis
Northern College of Applied Arts And Technology
Scarborough 09-2024
Skills
- Business analysis
- Customer service
- Data visualization
- Database management
- Communication skills
- Problem solving
Timeline
Customer Service Associate
Canadian outlet
04.2024 - 08.2025
Customer Service Associate
Winners
08.2023 - 03.2024
Cashier
Etobicoke eats
01.2023 - 07.2025
Master of Science - Information Systems And Business Analysis
Northern College of Applied Arts And Technology