Summary
Overview
Work History
Education
Skills
Timeline
Generic

MUSKAN PATHAK

Whistler,BC

Summary

Dynamic and results-driven professional with extensive experience in front office operations and customer service. Seeking a challenging role as an Assistant Front Office Manager where I can leverage my leadership abilities, organizational skills, and passion for delivering exceptional guest experiences. Dedicated to maintaining high standards of efficiency, professionalism, and client satisfaction, while driving team performance and contributing to the overall success of the organization.

Overview

5
5
years of professional experience

Work History

hotel assistant manager

blackcomb lodge
Whistler, British Columbia
03.2025 - Current
  • Coordinated room assignments and managed housekeeping schedules daily.
  • Responded to guest inquiries and resolved issues promptly and courteously.
  • Maintained inventory of supplies and ensured proper stock levels at all times.
  • Collaborated with front desk staff to enhance guest experiences and satisfaction.
  • Monitored public areas for cleanliness and reported maintenance needs immediately.
  • Organized special requests for guests, such as transportation or dining reservations.
  • Provided administrative support by handling phone calls and managing correspondence effectively.
  • Assisted guests with special requests or needs when possible such as arranging transportation or providing directions.
  • Performed data entry into the reservation system accurately and efficiently.
  • Created weekly schedules for housekeeping staff based on availability of rooms.
  • Tracked reservations using manual logs or computer programs like Microsoft Excel.
  • Coordinated with vendors regarding maintenance issues that needed attention in guest rooms.
  • Ensured the accuracy of all room rates, discounts, and billing instructions.
  • Resolved conflicts between guests or staff members in a timely manner while maintaining professionalism.
  • Followed up with customers after their stay to ensure satisfaction.
  • Processed cash, credit card, and other payments for guest bills.
  • Compiled reports on occupancy levels, revenues generated from rooms sold.
  • Maintained inventory of supplies in the front desk area such as key cards and stationary items.
  • Balanced daily revenue transactions for each shift worked according to established standards.
  • Assisted guests with check-in and check-out procedures, including providing relevant information about hotel amenities and services.
  • Provided training to new hires on proper use of hotel systems and protocols.
  • Identified potential customer complaints before they became major issues by proactively addressing concerns quickly and effectively.
  • Answered incoming calls promptly and courteously, routing them to appropriate personnel as necessary.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Computed bills, collected payments and made change for guests.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Verified customer credit to establish payment method for accommodations.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Issued room keys and escort instructions to bellhops.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Transmitted and received messages using telephones or telephone switchboards.

Front Office Supervisor

Blackcomb Lodge
Whistler, bc
10.2022 - 03.2025
  • Hiring, training, and supervising front desk agents, concierge staff, and other front office personnel.
  • Conducting performance evaluations, providing feedback, and addressing any issues or concerns within the team.
  • Creating work schedules, assigning duties, and ensuring adequate staffing levels to meet operational needs.
  • Handling escalated guest inquiries, complaints, and requests, and resolving issues promptly and effectively.
  • Monitoring guest feedback and reviews to identify areas for improvement and implementing corrective actions.
  • Managing room inventory, rates, and availability to maximize occupancy and revenue.
  • Providing ongoing training and development opportunities for front office staff to enhance their skills and knowledge.
  • Overseeing the use of technology and systems within the front office, including property management systems (PMS), reservation software, and point-of-sale (POS) systems.
  • Monitoring room rates, occupancy levels, and market trends to optimize pricing strategies and maximize profitability.
  • Supervised front desk operations and ensured excellent guest service.
  • Trained and mentored staff on customer service best practices.
  • Handled guest inquiries and resolved issues promptly and professionally.
  • Oversaw daily front office procedures and maintained efficient workflows.
  • Collaborated with housekeeping to ensure room readiness for guests.
  • Implemented training programs for new hires in hospitality standards.
  • Scheduled staff shifts to ensure optimal coverage during peak hours.
  • Handled customer complaints in a professional manner.
  • Coordinated with other departments to ensure smooth operations.
  • Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .
  • Monitored guest check-in and check-out procedures.
  • Supervised front office staff, including hiring and training new employees.
  • Implemented policies and procedures related to the front office operations.
  • Ensured proper customer service standards were met.
  • Maintained accurate records of all guests' bookings and payments.
  • Kept close eye on front desk to promptly address and resolve issues.
  • Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .

Front Office Agent

Travelodge by Wyndham
McBride, BC
12.2020 - 10.2022
  • Guest Check-In and Check-Out: Greeting guests upon arrival, verifying their reservations, and processing check-ins and check-outs efficiently.
  • Room Assignments: Allocating rooms to guests based on their preferences, availability, and special requests.
  • Reservation Management: Handling reservation inquiries, making new reservations, modifying existing reservations, and managing cancellations.
  • Cash Handling: Handling cash, credit card transactions, and balancing cash drawers accurately at the end of each shift.

Education

BBA -

Lovely Professional University
India

Skills

  • Communication Skills
  • Organizational Skills
  • Leadership Abilities
  • Conflict Resolution
  • Hospitality Management
  • Customer service
  • Front office management
  • Team building
  • Inventory management
  • Reservation systems
  • Conflict resolution
  • Communication skills
  • Guest relations management
  • Tourism industry awareness
  • Complaint handling
  • Maintenance coordination
  • Reservation management
  • Language proficiency
  • Front office operations
  • Cross-departmental collaboration
  • Staff training and development
  • Property management systems
  • Front desk coordination
  • Sales and marketing
  • Complaint management
  • Records management

Timeline

hotel assistant manager

blackcomb lodge
03.2025 - Current

Front Office Supervisor

Blackcomb Lodge
10.2022 - 03.2025

Front Office Agent

Travelodge by Wyndham
12.2020 - 10.2022

BBA -

Lovely Professional University

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MUSKAN PATHAK