MUSKAN PANSEJA
surrey,BC
Summary
Dynamic supervisor with a proven track record of excelling in employee training and inventory management. Adept at fostering teamwork and enhancing customer service, I implemented strategies that improved productivity and compliance, driving significant sales growth while ensuring a safe and efficient work environment. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Supervisor
Olivier’s La Boulangerie
Coquitlam, BC
10.2022 - Current
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Directed and supervised team of 15 employees in daily operations.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Trained new employees on company policies and procedures.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity to provide constructive feedback and coaching.
- Implemented strategies to take advantage of new opportunities.
Cashier
Convenience Store
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
Cashier
Petro Canada
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
Team leader
Macdonald’s
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Maintained daily inventory to facilitate successful material distribution.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Established clear team goals aligned with company objectives, tracking progress regularly.
Education
General business diploma -
Douglas college
New Westminster, B.CSkills
- Employee training
- Inventory management
- Customer service
- Recruitment processes
- Workplace safety
- Sales promotion
- Team building
- Effective communication
- Conflict resolution
- Time management
- Staff discipline
- Process improvement
Certification
- Food Safety
- First Aid
Timeline
Supervisor
Olivier’s La Boulangerie
10.2022 - Current
Cashier
Convenience Store
Cashier
Petro Canada
Team leader
Macdonald’s
General business diploma -
Douglas college