MUSKAN PAL
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Sales Associate
Winners TJX
07.2023 - 03.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service Representative
HDFC Bank
02.2021 - 11.2022
- Maintained a positive, empathetic, and professional attitude toward customers at all times
- Responded promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Processed forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist
Western Overseas
07.2020 - 11.2020
- Greeted and welcomed the visitors as soon as they entered the office
- Answered the incoming phone calls
- Ensure that the reception area is neat and presentable and that all necessary stationery and materials are available
- Maintained the office security by adhering to safety procedures and restricting access through the reception desk
- Maintained the accurate records of office expenses and costs
- Filing, photocopying, transcribing, and faxing are examples of clerical receptionist duties.
Education
Information System Business Analysis & International Business Management [PG Diploma] -
Northern College
08.2024
Bachelor of Science -
Kurukshetra University
06.2021
Senior Secondary -
Government Girls Senior Secondary School
04.2017
Skills
- Customer service
- Customer satisfaction measurement
- Client Relations
- Complaint Handling
- Complaint resolution
- Call Management
- Appointment Scheduling
- Customer Relationship Management (CRM)
- Call Center Operations
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
Languages
English
Hindi
Punjabi
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Sales Associate
Winners TJX
07.2023 - 03.2024
Customer Service Representative
HDFC Bank
02.2021 - 11.2022
Receptionist
Western Overseas
07.2020 - 11.2020
Information System Business Analysis & International Business Management [PG Diploma] -
Northern College
Bachelor of Science -
Kurukshetra University
Senior Secondary -
Government Girls Senior Secondary School
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