Muskan Nijjar
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Office Clerk
LAWB
06.2021 - Current
- Scheduled appointments, maintaining calendars for personnel
- Participated in team meetings, providing input and suggestions on organizational practices
- Delivered messages and ran errands
- Conducted inventory to order needed materials and supplies
- Reviewed files and records to obtain information to respond to requests
- Utilized computer and job-related software to maintain and update filing, inventory, and database systems
- Answered multi-line telephone system to direct calls and take messages.
Key Holder
Bentley
09.2019 - Current
- Engaged in sales, inventory-taking, reconciling cash receipts and in performing services for customers
- Kept records of purchases, sales and requisitions
- Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Inventoried stock and reordered when inventory dropped to specified level
- Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Authorized payments and merchandise returns.
Customer Experience Associate
TD Bank
05.2022 - 09.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Opened, closed, and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Crew Member
McDonald's
06.2017 - 02.2019
- Maintained knowledge of store menus to advertise promotions and limited-time offers
- Cleaned and sanitized store restroom areas and stalls
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Used knives to peel and dice fruits and vegetables for meals
- Placed orders into POS systems and handled cash and credit transactions
- Organized and stored ingredients according to schematics and expiration dates
- Packaged and labeled to-go and delivery orders for pickup
- Cleared and bussed tables and mopped lobby floors during closing times
- Recommended menu items according to customer preferences and dietary restrictions
- Identified and properly disposed of spoiled and expired food items to promote food safety and prevent cross-contamination
- Brewed coffee and tea and filled containers with requested beverages
- Accepted payment from customers and made change as necessary
- Communicated with customers regarding orders, comments and complaints.
Education
Bachelor of Arts - Criminology
SIMON FRASER UNIVERSITY
Surrey, BC06.2024
Skills
- Adaptable and flexible with a willingness and the persistence to learn foreign content
- Punctual; gets work done on time while also being detail-oriented
- Efficient multi-tasker and problem solver; experience working in fast-paced team-oriented environments
- Inventory Management
- Schedule and Calendar Management
- Document Scanning
- Telephone Reception
References
References available upon request
Languages
English
Native or Bilingual
Punjabi
Full Professional
Timeline
Customer Experience Associate
TD Bank
05.2022 - 09.2022
Office Clerk
LAWB
06.2021 - Current
Key Holder
Bentley
09.2019 - Current
Crew Member
McDonald's
06.2017 - 02.2019
Bachelor of Arts - Criminology
SIMON FRASER UNIVERSITY
Similar Profiles
Melissa GurriMelissa Gurri
Office Clerk at Riccy's Landscaping CompanyOffice Clerk at Riccy's Landscaping Company
Amanda KeelerAmanda Keeler
Office Clerk at NAPA Auto Parts - Genuine PartsOffice Clerk at NAPA Auto Parts - Genuine Parts
Brenda MoralesBrenda Morales
Office Clerk at Tino Morales Produce IncOffice Clerk at Tino Morales Produce Inc