Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Muskan Muskan

Brampton,ON

Summary

Dynamic customer service professional with proven expertise, excelling in conflict resolution and employee training. Adept at enhancing team performance and implementing effective solutions, I consistently elevate customer satisfaction and streamline operations. Strong analytical skills and a commitment to quality assurance drive my success in fast-paced environments. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Assistant Manager, Customer Service

Thai Express
Halton Hills, Ontario
12.2023 - Current
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Provided customer service and assistance to customers in resolving issues and concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assigned work and monitored performance of project personnel.
  • Developed training materials for new employees related to customer service protocols.
  • Monitored customer feedback and implemented changes based on those insights.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interfaced with vendors regarding product availability or delivery issues.
  • Managed day-to-day operations of the Customer Service department.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Produced thorough, accurate and timely reports of project activities.

Cashier

Freshly Squeezed
Halton Hills, Ontario
03.2023 - 12.2023
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Ensured compliance with all safety regulations within the store environment.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Maintained work area and kept cash drawer organized.
  • Collected payments and provided accurate change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Warehouse Packer

CRS packaging Inc.
Vaughan, Ontario
09.2022 - 07.2023
  • Picked and packed orders using pick sheets and RF scan guns for accuracy.
  • Stamped price tags on merchandise, referring to official price lists.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Verified accuracy of items picked against packing list.
  • Utilized proper techniques for lifting, packing and handling heavy objects.
  • Monitored stock levels in assigned areas of the warehouse to ensure adequate supply availability.
  • Provided suggestions and feedback on improving departmental processes and work environment.
  • Stretched wrap and move skids to finished goods staging area.
  • Stacked cartons onto appropriate pallets according to size and weight restrictions.
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Weighed packages prior to shipping to ensure compliance with weight regulations.

Education

Associate of Applied Science - Computer Programming

Sheridan College Institute of Technology And Advanced Learning
Oakville, None
04-2024

Skills

  • Customer service
  • Employee training
  • Project management
  • Team leadership
  • Conflict resolution
  • Performance evaluation
  • Inventory management
  • Quality assurance
  • Customer feedback
  • Problem resolution
  • Sales monitoring
  • Analytical skills
  • Relationship building
  • Problem-solving
  • Multitasking Abilities
  • Team collaboration

Languages

English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Timeline

Assistant Manager, Customer Service

Thai Express
12.2023 - Current

Cashier

Freshly Squeezed
03.2023 - 12.2023

Warehouse Packer

CRS packaging Inc.
09.2022 - 07.2023

Associate of Applied Science - Computer Programming

Sheridan College Institute of Technology And Advanced Learning

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Muskan Muskan