Muskan Maini
Port Coquitlam,BC
Summary
Driven by a results-focused approach, I leveraged merchandising strategies and motivational abilities at Walmart to significantly enhance sales and team performance. My expertise in retail operations and performance analysis, coupled with a knack for fostering brand awareness, has consistently elevated customer satisfaction and profitability. Skilled in multitasking and analytical thinking, I excel in fast-paced environments, achieving notable success in both leadership and customer service roles. Driven Merchandising Manager with 2.5 years of experience in maximizing product sales and overseeing merchandise trends. Effective in overseeing day-to-day sales and inventory stock levels to determine purchasing needs. Expert in merchandise planning based on prior sales and trends to provide well-rounded selection of products sought by customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
General Merchandise Department Manager
Walmart
01.2024 - Current
- Increased sales by implementing effective merchandising strategies and attractive product displays.
- Addressed customer concerns promptly, providing exceptional service to foster loyalty and repeat business.
- Developed strong relationships with vendors, negotiating favorable terms to maximize profitability.
- Organized seasonal promotions and events to attract new customers and increase foot traffic in the store.
- Coordinated with marketing teams on advertising campaigns specific to general merchandise offerings for maximizing promotional impact.
- Mentored and trained staff members, fostering a positive work environment and boosting team performance.
Lead Customer Service Manager
Walmart
09.2023 - 01.2024
- Collaborated with cross-functional teams to resolve complex issues in a timely manner.
- Created comprehensive reports on team performance metrics for upper management review and strategic planning purposes.
- Optimized workflow processes within the department, reducing bottlenecks that could negatively impact client satisfaction rates.
- Conducted regular meetings with staff to discuss progress, challenges, and potential solutions to ongoing concerns.
- Implemented new customer service strategies, resulting in higher overall ratings from clients.
- Mentored and coached team members to develop their skills and advance within the company.
Customer Service Manager
Walmart
03.2023 - 09.2023
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Self Checkout Cashier
Walmart
06.2022 - 03.2023
- Increased store safety measures with vigilant attention to unattended items left behind at the self-checkout terminals, addressing potential hazards promptly.
- Streamlined checkout process through effectively guiding first-time users on how to use the self-checkout system.
- Assisted in inventory management by reporting discrepancies or issues observed during the checkout process.
- Maintained accurate cash handling procedures, ensuring proper change distribution and secure storage of funds collected from the self-checkout machines.
- Enhanced customer satisfaction by efficiently managing self-checkout stations and promptly addressing issues.
Warehouse Worker
Vegie Delite Bakery
01.2022 - 06.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Education
Associate of Science - Chemistry
Kwantlen Polytechnic University
Surrey, BC06.2024
Skills
- Merchandising Strategies
- Motivational Abilities
- Brand Awareness
- Retail Operations
- Performance Analysis
- Multitasking abilities
- Analytical skills
Accomplishments
I Drove a record high sales of Walmart Rewards MasterCard that elevated the store's profit share to 110% and I got rewarded twice for Q1-FY24 in store 1112.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
First aid with CPR A and AED
Power Training
Timeline
General Merchandise Department Manager
Walmart
01.2024 - Current
Lead Customer Service Manager
Walmart
09.2023 - 01.2024
Customer Service Manager
Walmart
03.2023 - 09.2023
Self Checkout Cashier
Walmart
06.2022 - 03.2023
Warehouse Worker
Vegie Delite Bakery
01.2022 - 06.2022
Associate of Science - Chemistry
Kwantlen Polytechnic University
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