Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Muskan Malhotra

Sudbury

Summary

Dedicated and adaptable professional with a strong foundation in customer service, administrative support, and client engagement. Experienced in fast-paced environments requiring excellent communication, organization, and attention to detail. Passionate about supporting child development and creating safe, inclusive spaces that foster learning and growth. Skilled in maintaining accurate documentation, upholding confidentiality, and following safety protocols. Holds certifications in First Aid/CPR and food handling, with a commitment to professional ethics and teamwork. Fluent in English, Hindi, and Punjabi, and actively improving French language skills. Holds a Bachelor’s degree in Law and Justice, bringing a disciplined and responsible approach to care and collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Consultant

Glentel Wireless Etc. @Costco
05.2024 - Current
  • Engage with customers to provide exceptional service and address inquiries about Rogers, Fido, Bell , Virgin+ products and services.
  • Achieve and exceed personal and store sales targets by identifying customer needs and closing sales.
  • Identify potential sales leads through prospecting, networking to expand the customer base.
  • Effectively manage and document sales processes, including order processing, contract negotiations, and customer follow-ups.
  • Ensure comprehensive knowledge of the features of various phones sold in the store, allowing to effectively demonstrate and explain their functionalities to customers
  • Stay informed about latest products, services, and promotional offers as well as industry trends, competitors, and market conditions to adapt sales strategies accordingly.

Transit Kiosk Clerk

City of Greater Sudbury
04.2023 - 05.2024
  • Provide excellent customer service to transit riders by assisting customers in planning their transit routes, providing information on schedules, fares, and any service disruptions or changes
  • Managed more than 50 customers calls per day
  • Operate and maintain automated ticketing systems, ensuring accurate transactions and proper functioning of equipment
  • Maintain clean and organized kiosk area, ensuring promotional materials, schedules, and maps are readily available for customers
  • Monitor and manage the inventory of transit tickets and supplies, restocking as necessary and notifying supervisors of low stock levels
  • Collaborate with other transit staff and departments to address customer feedback, complaints, and service-related issues
  • Maintain accurate records of ticket sales, revenue, and customer interactions for reporting and reconciliation purposes.

Service Clerk / Customer Service Representative

Students' General Association, Laurentian University
09.2022 - 11.2023
  • Provided exceptional customer service by addressing inquiries, concerns, and providing information to students, faculty, and staff.
  • Assisted with various administrative tasks such as managing phone calls, emails, and in-person inquiries.
  • Handled ticket sales and registration for events and programs organized by the association.
  • Took the lead in organizing and executing multiple on-campus events and camps for high school students, including open houses, orientation visits, and summer programs, fostering engagement and showcasing university life.
  • Promoted campus initiatives to increase student engagement and participation in association-led activities
  • Operated the student bookstore, processed transactions, managed inventory, and implemented merchandising strategies.
  • Represented student life at panels, student tours, and outreach initiatives to promote university culture and engagement.

Retail Sales Representative/ Post office Clerk

Purolator
02.2023 - 05.2023
  • Assisting customers with shipping details, account challenges, and inquiries
  • Providing efficient and courteous service both in person and over the telephone
  • Upselling and cross-selling Purolator's Corporate Products and Services
  • Resolving customer complaints promptly and ensuring satisfaction
  • Handling freight-related tasks such as loading, scanning, logging, and issue resolution
  • Conducting cash reconciliation, including deposits, and maintaining key control
  • Representing the Purolator Values to Customers and key partners and, other duties as assigned by management

Cashier / Customer Service Representative

Shoe Company
12.2021 - 04.2023
  • Processed cash transactions accurately and efficiently using the POS system. At end of the day, balanced cash registers and resolved any discrepancies
  • Provided exceptional customer service by assisting with product inquiries and offering fitting advice. Built relationships with customers to encourage repeat business.
  • Maintained a clean and organized checkout area and restocked merchandise following established guidelines and standards
  • Collaborated with the sales team to maximize upselling and cross-selling opportunities
  • Consistently exceeded sales targets, traffic conversion, loyalty conversion contributing to store success
  • Handled customer complaints and returns with professionalism
  • Ensured the prevention of theft by maintaining vigilance, adhering to company security protocols, and promptly reporting any suspicious activities, incidents, or theft to the appropriate personnel.

Teacher

Gurukul Public Senior Secondary School, Bhikhiwind
05.2019 - 01.2020
  • Taught English language and literature to students in grades 6 through 12, focusing on improving reading, writing, and communication skills.
  • Developed lesson plans and educational activities tailored to diverse learning needs and levels.
  • Fostered a positive and supportive classroom environment to encourage student participation and confidence.
  • Provided individualized support to help students achieve academic goals and improve language proficiency.

Education

Bachelors - Law and Justice

Laurentian University
Sudbury, ON
01.2024

Skills

  • CPR and First Aid certified
  • Skilled in classroom and behavior management
  • Experience supporting children with special needs
  • Patient, empathetic, and child-centered approach
  • Strong verbal and written communication skills
  • Passionate about early childhood development and learning
  • Creates inclusive, safe, and nurturing environments
  • Effective communicator in English; actively improving French
    Excellent organizational, time management, and problem-solving abilities
  • Proven ability to deliver exceptional customer service and build relationships
  • Experienced in managing documentation, scheduling, and administrative tasks
  • Comfortable adapting to fast-paced, dynamic environments

Certification

  • Food Handling Certificate
  • Smart Serve Certificate
  • Standard First Aid and CPR

Timeline

Sales Consultant

Glentel Wireless Etc. @Costco
05.2024 - Current

Transit Kiosk Clerk

City of Greater Sudbury
04.2023 - 05.2024

Retail Sales Representative/ Post office Clerk

Purolator
02.2023 - 05.2023

Service Clerk / Customer Service Representative

Students' General Association, Laurentian University
09.2022 - 11.2023

Cashier / Customer Service Representative

Shoe Company
12.2021 - 04.2023

Teacher

Gurukul Public Senior Secondary School, Bhikhiwind
05.2019 - 01.2020

Bachelors - Law and Justice

Laurentian University

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Muskan Malhotra