Muskan Kaur
Niagara falls,On
Summary
Proven leader with a track record of enhancing team productivity by over 20% at Staples through effective staff management and complex problem-solving. Excelled in risk management at K9 Secure Solutions, ensuring safety and customer satisfaction. Skilled in conflict resolution and training, adept at fostering professional environments and achieving operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Staples
03.2023 - 07.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Security Officer
K9 Secure Solutions
01.2019 - 01.2022
- Cultivated a friendly environment by greeting guests with professionalism.
- Swiftly addressed critical situations to prevent harm and destruction.
- Monitored various areas by company vehicle ,bicycle and walking routes.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Education
High School Diploma -
Niagara College
Welland, ON07-2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Conflict resolution
- Risk management
Languages
English
Full Professional
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Supervisor
Staples
03.2023 - 07.2024
Security Officer
K9 Secure Solutions
01.2019 - 01.2022
High School Diploma -
Niagara College
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