Summary
Work History
Education
Skills
Languages
Timeline
Generic

Muskan Joura

Brampton,ON

Summary

Dynamic Restaurant Manager with a proven track record at Burger King, excelling in team management and customer engagement. Enhanced guest experiences through effective conflict resolution and meticulous inventory control. Passionate about fostering a positive atmosphere, I consistently drove improvements based on customer feedback, ensuring exceptional service and operational efficiency.

Work History

Restaurant Manager

Burger King
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Quality Control Inspector

RR Donnelley
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Collaborated with production staff to establish and meet quality standards
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.

Education

Office Administration Executive - Business

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON
03.2019

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Passion for customer satisfaction
  • Customer-oriented

Languages

English
Full Professional
French
Elementary
Punjabi
Native or Bilingual

Timeline

Restaurant Manager

Burger King

Quality Control Inspector

RR Donnelley

Office Administration Executive - Business

Sheridan College Institute of Technology And Advanced Learning
Muskan Joura