Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Muskan Gusain

Surrey,BC

Summary

Enthusiastic and service-driven professional with strong hospitality experience in fast-paced, customer-focused environments. Skilled at creating positive guest experiences, managing busy service areas, and working effectively in diverse teams. Known for staying calm under pressure and communicating clearly. Passionate about safety, service excellence, and making people feel welcome and cared for while promoting long-term loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Donut server/Donut Decorator

Lee's donuts
Vancouver, British Columbia
05.2025 - Current
  • Provided warm, professional service to high volumes of customers in a tourist-heavy location.
  • Processed orders accurately using Square POS, upselling products to maximize sales and enhance guest experience.
  • Decorated and prepared donuts to company standards, ensuring both quality and presentation.

Concession Worker / Server /Head Bartender

Langley Events Centre
Langley, British Columbia
08.2023 - 05.2025
  • Delivered food and beverage service, including responsible alcohol service, to large crowds during sports and special events.
  • Maintained a safe, clean, and efficient service area while handling customer inquiries professionally under pressure.
  • Collaborated with team members to ensure smooth event operations and high guest satisfaction.

Warehouse Associate

Express employemnts Professional
Surrey, British Columbia
08.2022 - 05.2023
  • Operated machinery and conducted product inspections to ensure quality standards were met.
  • Packaged and organized products efficiently, maintaining accurate inventory counts.
  • Managed multiple tasks in a fast-paced environment while meeting daily production goals.

Banquet Server

Grand Taj Banquet Hall
Surrey, British Columbia
08.2019 - 05.2020
  • Provided professional food and beverage service to guests during weddings and corporate events.
  • Maintained guest satisfaction by responding to needs quickly and courteously.
  • Ensured cleanliness and smooth operations of event setups and service areas.

Education

Associate of Arts -

Douglas College
New Westminster, None

Dental Reception -

Langara College
Vancouver, None

Skills

  • Customer Service & Guest Care
  • Safety & Emergency Awareness
  • Food & Beverage Service
  • Communication & Teamwork
  • Multitasking & Time Management
  • Conflict Resolution
  • Fluent in English, Hindi, and Punjabi
  • Appointment scheduling

Affiliations

South Granville Senior Centre — Server & Kitchen Staff
Vancouver, BC

  • Assist with meal preparation and serving food to seniors in a friendly, engaging manner.
  • Build meaningful connections with senior community members through active interaction and support.
  • Ensure a warm and welcoming environment during meal times.

City of Surrey Nature Member

  • Participate in community nature programs and environmental initiatives.
  • Contribute to local conservation efforts and promote awareness of natural habitats.

Certification

- Standard First Aid

  • CPR
  • AED
  • Serve It Right (Responsible Beverage Service Certification)

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Timeline

Donut server/Donut Decorator

Lee's donuts
05.2025 - Current

Concession Worker / Server /Head Bartender

Langley Events Centre
08.2023 - 05.2025

Warehouse Associate

Express employemnts Professional
08.2022 - 05.2023

Banquet Server

Grand Taj Banquet Hall
08.2019 - 05.2020

Associate of Arts -

Douglas College

Dental Reception -

Langara College

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Muskan Gusain