Muskan Gupta
Surrey,Canada
Summary
An experienced health services professional seeking a medical administrative role in community health services to utilize 3 years of combined experience in patient care, medical services referral, and office administration
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Spectrum health
01.2023 - 01.2025
- Scheduling and confirming appointments using Myle
- Performed data entry tasks and files patient’s report on daily basis
- Worked with medical office staff to ensure completion of tasks on time
- Greet patients as they arrive and creating cheerful and friendly ambience to improve client experience
- Cleaning and organizing the office equipment and supplies
- Answering client’s questions regarding medical devices and treatment
- Working with team members as well as independently to meet the needs of the clinic
Sales Representative
Scott 75 Medical clinic
01.2022 - 01.2023
- Operating multi-line switchboards, fax machines, and computers
- Providing front-line screening service
- Communicating with patients in person, by phone, email, and text
- Scheduling and booking patients using Med access
- Providing routine information to clients
- Gather and process client information forms
- Billing and coding
- Maintaining and updating patients' charts, prescription renewals, and referrals
- Checking patients in and seating them, preparing exam rooms
- Triaging referrals to specialists
- Open, sort and distribute incoming, electronic mail and other material to coordinate the flow of information
- Enter and organize electronic medical reports, correspondence and documents for review
Sales representative
Value village
01.2021 - 01.2022
- Ability to work effectively, adapting to varied assignments with minimal supervision
- Transaction processing in a fast-paced environment in a timely and efficient manner
- Greeting, answering questions and providing friendly service to customers
- Guiding customers to the location of merchandise, locating, suggesting and upselling products
- Promote loyalty by teaching customers about loyalty programs
- Courteous and responsive to internal/external requests
- Accurately accounts for cash and answers customers inquiries
Education
Master of Administrative Sciences - Global Health and Human Services Systems
Fairleigh Dickinson University
Vancouver, BC01.2022
Bachelor of Dental Surgery -
Genesis institute of dental sciences and research
Punjab, India01.2020
Skills
- Customer service in retail
- Microsoft Office
- Transaction processing
- Professional Communications
- Listening Skills
- Data Entry
- Task Management
References
- Dr. Tony Krishan, 604-788-1293
- Dr. Nirvair Kaur Levitt, 778-990-9453
Volunteer Experience
- Volunteer, Door-to-door campaign for AIDS Awareness, Vancouver, BC, 2 years
- Volunteer, Canadian Blood Services, Participated in mobile blood donation events
Timeline
Customer Service Representative
Spectrum health
01.2023 - 01.2025
Sales Representative
Scott 75 Medical clinic
01.2022 - 01.2023
Sales representative
Value village
01.2021 - 01.2022
Master of Administrative Sciences - Global Health and Human Services Systems
Fairleigh Dickinson University
Bachelor of Dental Surgery -
Genesis institute of dental sciences and research
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