Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Generic

Muskan Goyal

Sydney,NSW

Summary

Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Friendly Manicurist versed in both manicures and pedicures. Skilled in acrylic, gel and natural nail care techniques.} Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.} Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.} Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Salon Styl

Orane International School Of Beauty & Wellness
08.2023 - 01.2024
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Mentored junior stylists by sharing expertise on cutting, coloring, and styling techniques to support their professional development.
  • Developed strong client relationships through effective communication and active listening skills, fostering trust and loyalty.

Sandwich Artist

Subway
04.2023 - 01.2024
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.

Customer Service Representative

Jai Shree Consultancy
04.2023 - 01.2024
  • Delivered prompt service to prioritize customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided primary customer support to internal and external customers.

Cybersecurity Intern

Palo Alto Networks
01.2023 - 07.2023
  • Enhanced network security by conducting vulnerability assessments and implementing recommended patches.
  • Developed plans to safeguard computer files against modification, destruction, or disclosure.
  • Conducted regular audits of user accounts and access permissions, mitigating unauthorized access risks.
  • Encrypted data and erected firewalls to protect confidential information.
  • Evaluated new cybersecurity tools and technologies, ensuring that the organization remained up-to-date on industry best practices.

Salon Coordinator

Lakme Salon
03.2021 - 07.2023
  • Managed salon's master calendar to organize customer appointments, employee schedules and special events.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Assisted stylists with client consultations, ensuring a clear understanding of desired services and outcomes.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.

Crew Member

Burger King
03.2022 - 03.2023
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Sales Associate

Pepe Jeans
02.2022 - 03.2023
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Professor's Assistant

CT University
01.2022 - 12.2022
  • Taught small groups of students focused on specific parts of coursework and the fundamentals of Cybersecurity including the applications and laboratory techniques commonly used in the industry.
  • Devised and implemented strategies for engaging students in class discussions.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Masters - Information Technology

Australian Catholic University
Sydney, New South Wales
12.2025

Diploma Certification in Beauty And Wellness - Nail Art And Extension

Orane Internation School of Beauty And Wellness
Moga,Punjab
12.2023

Bachelors in Computer Application (Hons.) - Cyber Security

CT University
Moga,Punjab
07.2023

Skills

  • Styling Tools
  • Relationship building and management
  • Natural Hair Care
  • Sales expertise
  • Order Taking
  • Kitchen Management
  • Foodservice
  • Cooking
  • DDoS prevention
  • Security metrics
  • Public Key Infrastructure
  • Incident Response

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Software

Microsoft Office Applications

Kali Linux

Python

DBMS

Timeline

Salon Styl

Orane International School Of Beauty & Wellness
08.2023 - 01.2024

Sandwich Artist

Subway
04.2023 - 01.2024

Customer Service Representative

Jai Shree Consultancy
04.2023 - 01.2024

Cybersecurity Intern

Palo Alto Networks
01.2023 - 07.2023

Crew Member

Burger King
03.2022 - 03.2023

Sales Associate

Pepe Jeans
02.2022 - 03.2023

Professor's Assistant

CT University
01.2022 - 12.2022

Salon Coordinator

Lakme Salon
03.2021 - 07.2023

Masters - Information Technology

Australian Catholic University

Diploma Certification in Beauty And Wellness - Nail Art And Extension

Orane Internation School of Beauty And Wellness

Bachelors in Computer Application (Hons.) - Cyber Security

CT University
Muskan Goyal