MUSKAN CHUGH
Brampton
Summary
Accomplished professional with extensive experience in residential and commercial property management. Expertise in managing diverse property portfolios, developing strategic business plans, and delivering exceptional customer service to enhance tenant satisfaction. Proficient in leasing properties, collecting rent payments, and proactively resolving tenant issues to ensure smooth operations and positive tenant relations. Proven track record of maintaining high occupancy rates while consistently achieving revenue targets through effective management practices.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
SONEIL INVESTMENTS
11.2024 - Current
- Managed a diverse portfolio of commercial properties, prioritizing operational cost control, revenue optimization, and tenant retention.
- Ensured timely rent collection and implemented effective arrears management strategies to maintain strong cash flow.
- Facilitated the marketing, leasing, and renewal of industrial and retail units, ensuring favorable lease terms through effective negotiations.
- Directed maintenance activities to uphold property standards and regulatory compliance, including supervision of work orders, vendor coordination, and procurement processes.
- Managed day-to-day property administration, including tenant communications, documentations, an office operations.
- Assisted with Accounts Receivable, Accounts Payable, preparation of Monthly Report, and Yearly Budget.
- Prepared lease documentation and ensured accurate lease setups, chargebacks, and adjustments within YARDI.
- Conducted regular property site visits and responded promptly to after-hours emergencies to ensure tenant safety and operational continuity.
- Managed and mentored on-site staff to ensure high performance and a positive, team-oriented work environment.
- Handled portfolio oversight and tenant management responsibilities for 80+ commercial tenants.
- Managed property data and liaised with MPAC to resolve assessment discrepancies and optimize tax obligations across multiple properties.
Property Administrator
MRCM
08.2023 - 10.2024
- Assist in the preparation of annual operating budgets and monitor expenses related to property operations
- Coordinate move-in and move-out processes, including inspections and deposits
- Collaborate with property management team to implement policies and procedures that enhance tenant satisfaction and property value
- Collaborated with maintenance teams to schedule routine inspections and repairs, maintaining a high standard of property upkeep.
- Ensure that the Condominium Safety and Emergency Procedures are followed in response to Fire Alarms and other Site Emergencies
- Managed lease agreements, ensuring timely renewals and accurate documentation.
- Increased tenant satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
Customer Relations Assistant
MRCM
01.2022 - 08.2023
- Served as the primary point of contact for residents, addressing inquiries and resolving issues in a timely manner
- Maintained clear and effective communication with residents through various channels, including phone, email, and in-person meetings
- Identified and resolved resident complaints or concerns to ensure a high level of customer satisfaction
- Managed documentation by maintaining accurate records of resident interactions, complaints, and resolutions within the company's database
- Assisted with lease agreements, renewals, and terminations, ensuring compliance with company policies and regulations
- Provided administrative support to management, including scheduling appointments, managing correspondence, and preparing reports
Customer Relations Assistant
BULLS ESTATE
06.2020 - 06.2021
- Served Customers by selecting the best property as per their preferences
- Collaborated well with team members to carry out daily briefings and achieve targets
- Received an average 85% customer satisfaction rating to date, 15% higher than company average
- Provided thorough follow-up support after initial interactions to ensure ongoing client satisfaction and continued business relationships.
- Increased efficiency and team productivity by promoting operational best practices.
- Coordinated with other departments to address complex customer issues, achieving faster resolution times and higher levels of satisfaction.
- Implemented efficient procedures for handling customer inquiries, leading to quicker response times and increased satisfaction rates.
Education
Certification - Business Analyst
NOVA MANAGEMENT SERVICES
08.2023
Post-Graduation Diploma - Business Management-International Business
LAMBTON COLLEGE
08.2023
Bachelor of Business Administration - undefined
CHANDIGARH GROUP OF COLLEGES
05.2020
Skills
- Exceptional Customer Service
- Leadership and training qualities
- Strong Communication and Negotiation skills
- In-depth knowledge of YARDI, Excel, Word, PowerPoint, Outlook and Quickbooks
- Superior time management, planning and problem solving
- Property tours and inspections
- Decision-making
Timeline
Assistant Property Manager
SONEIL INVESTMENTS
11.2024 - Current
Property Administrator
MRCM
08.2023 - 10.2024
Customer Relations Assistant
MRCM
01.2022 - 08.2023
Customer Relations Assistant
BULLS ESTATE
06.2020 - 06.2021
Post-Graduation Diploma - Business Management-International Business
LAMBTON COLLEGE
Bachelor of Business Administration - undefined
CHANDIGARH GROUP OF COLLEGES
Certification - Business Analyst
NOVA MANAGEMENT SERVICES
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