Detail-oriented professional with strong problem-solving skills in the travel industry. Committed to ensuring customer satisfaction through effective communication and meticulous itinerary planning.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Travel Agent
Toureto Travels
Mississauga, Ontario
09.2024 - Current
Planned and booked travel itineraries for clients to ensure satisfactory experiences.
Managed travel documentation while ensuring compliance with industry regulations.
Coordinated with suppliers and vendors to facilitate seamless travel arrangements.
Resolved customer inquiries and issues promptly and professionally.
Maintained current knowledge of travel trends and industry changes to inform clients.
Prepared detailed itineraries to enhance travel experiences for clients.
Mitigated financial discrepancies by accurately collecting fees and managing refunds.
Ensured accurate travel documentation to support all client transactions.
Field Director
My legacy Insurance Services
Mississauga, Ontario
01.2025 - 12.2025
1. Managed field operations to ensure adherence to company policies.
2. Guided team in updating insurance policies and enforcing compliance standards.
3. Compiled and preserved personnel reports and records for agency use.
4. Assessed client needs in meetings, providing customized insurance solutions.
Team Member
Tim Hortons
Vaughan, Ontario
02.2024 - 09.2024
Operated cash register with precision, ensuring accurate customer transaction handling.
Collaborated with team to provide timely service during peak periods.
Restocked supplies based on inventory monitoring to maintain product availability.
Addressed customer inquiries and concerns professionally and attentively.
Greeted customers warmly upon store entry to enhance shopping experience.
Customer Service Representative
Esso and Petro Gas station
Vaughan, Ontario
02.2023 - 03.2024
Resolved customer complaints through effective communication and problem-solving skills.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Identified opportunities for upselling additional products or services based on customer needs.