Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Muskan Chawla

Brampton,ON

Summary

Dedicated professional with a proven track record of aligning practices with organizational goals. Expertise in managing high-pressure situations and adapting to evolving challenges to strengthen brand presence. Consistently delivers results through organized and efficient work habits.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Supervisor in Training

L&J Diamond maintenance
Kamloops, British Columbia
01.2018 - 04.2025
  • Nurtured collaborative environment to enhance positive workplace culture.
  • Delivered training sessions to boost employee effectiveness and address weaknesses.
  • Maintained detailed records of employee performance and productivity metrics.
  • Resolved customer inquiries and complaints through effective problem-solving skills.
  • Participated in regular meetings with upper management to discuss organizational goals.
  • Coordinated cross-departmental collaboration to ensure efficient handling of customer requests.
  • Managed inventory levels by accurately ordering supplies and verifying shipment deliveries.
  • Analyzed business performance data, providing forecasts for upper management.

Restaurant Server (FOH & BOH)

Vyanjan Restaurant
Kamloops, British Columbia
04.2018 - 01.2021
  • Responded to customer inquiries about menu items or services offered by the restaurant.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Served food and beverages to patrons and confirmed complete orders.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated effectively with kitchen staff regarding order status updates.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Recorded orders accurately into the Point of Sale system.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Trained new employees to perform duties.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Set up tables in between patrons to reduce wait times.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Achieved cost-savings by developing functional solutions to problems.
  • Completed day-to-day duties accurately and efficiently.

Education

BBA - Business Administration And Management

City University of Seattle
Vancouver, BC
04-2023

Skills

  • Employee training and development
  • Customer service excellence
  • Performance management strategies
  • Problem solving techniques
  • Menu knowledge and expertise
  • Effective communication skills
  • Positive interpersonal attitude
  • Cultural competence
  • Leadership abilities
  • Dependability and responsibility
  • Organizational skills
  • Process improvement methodologies
  • Time management proficiency
  • Conflict resolution strategies
  • Telephone etiquette mastery
  • [Serving It Right] certification
  • Microsoft Word proficiency
  • Collaborative teamwork dynamics
  • Food safety knowledge

Certification

  • Serving it Right
  • Food Safe
  • Certified in Advanced Makeup Artistry

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

References

References available upon request.

Timeline

Restaurant Server (FOH & BOH)

Vyanjan Restaurant
04.2018 - 01.2021

Supervisor in Training

L&J Diamond maintenance
01.2018 - 04.2025

BBA - Business Administration And Management

City University of Seattle

Similar Profiles

CREATE PROFILE
Muskan Chawla