Muskan Bhatia
Vancouver,BC
Summary
Accomplished Manager with adept in strategic planning and analytical problem-solving, significantly enhancing customer satisfaction. Expert in budgeting and finance management, I excel in driving business performance and achieving goals through innovative strategies and exceptional customer service. Skilled in networking, I bring a proven track record of fostering growth and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Freshslice Pizza
Vancouver, BC
01.2021 - Current
- Ensured high-quality service delivery, leading to improved customer contentment.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Front Desk Agent
Fortius Sport and Health
Vancouver, British Columbia
01.2018 - 01.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Kept records of room availability and guest accounts, manually or using computers.
- Generated daily reports detailing occupancy levels, revenue amounts.
Education
Certificate - Accounting And Payroll
British Columbia Institute of Technology
Burnaby, BC03-2025
Associate of Science - Mathematics
Douglas College
New Westminster, BC01.2021
Skills
- Analytical Problem-Solving Skills
- Strategic Planning
- Sales Techniques
- Budgeting and finance management
- Organization and prioritization skills
- Networking strategies
- Risk management
- Business planning
Certification
- Investment Funds In Canada (IFC)
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Manager
Freshslice Pizza
01.2021 - Current
Front Desk Agent
Fortius Sport and Health
01.2018 - 01.2021
Certificate - Accounting And Payroll
British Columbia Institute of Technology
Associate of Science - Mathematics
Douglas College
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