Muskan Muskan
Surrey,BC
Summary
Confident and reliable individual offering excellent communication and leadership skills and the crucial ability to operate in fast-paced environments with a positive attitude to meet team goals.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Freshslice Pizza
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Team Member
Freshslice Pizza
02.2019 - 06.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
Education
FOODSAFE LEVEL 1 -
Fraser Health Authority
Vancouver, BC05.2023
Associate of Science - Health Sciences
Langara College
Vancouver, BC08.2022
Skills
- Customer Service
- Staff Management
- Health and Safety Regulations
- Time Management
- Staff Training
- Staff Supervision
- Customer Relationship Management
- Order Supplies
Timeline
Assistant Manager
Freshslice Pizza
07.2021 - Current
Team Member
Freshslice Pizza
02.2019 - 06.2021
FOODSAFE LEVEL 1 -
Fraser Health Authority
Associate of Science - Health Sciences
Langara College
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