Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Muskan Arora

Dieppe

Summary

Dynamic and results-driven professional with extensive experience in customer service and staff supervision. Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.

Overview

6
6
years of professional experience

Work History

Food Service Supervisor

Tim Hortons
05.2021 - 07.2024


  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Ordered new supplies and food to maintain service levels.
  • Established and managed team schedules and shift assignments.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.

Customer Service Representative

Cloud5 Communications
02.2021 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Team Member

Tim Hortons
12.2020 - 05.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Dispatcher

Affordable Transportation
05.2020 - 11.2020
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Answering phone calls, emails to customers and drivers
  • Updating information regarding ETA/PTA, trailer number, truck number, driver's name, location, origin and destination on satellite computers.

Crew Member

McDonald's
04.2018 - 03.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Customer Experience Sales Floor Associate

Walmart
10.2018 - 07.2019
  • Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
  • Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
  • Worked closely with management to implement store policies consistently, leading to enhanced operational efficiency.
  • Utilized effective time management strategies during peak hours, ensuring prompt attention for each individual shopper.

Education

Associate of Science - Science

Douglas College
New Westminster, BC
04-2020

Skills

  • Staff supervision
  • Staff leadership
  • Time management
  • Data entry
  • Attention to detail
  • Customer service
  • Active listening
  • Stress tolerance
  • Dispatch coordination
  • Schedule management
  • Updating logs
  • Customer relations

Languages

English
Full Professional

Timeline

Food Service Supervisor

Tim Hortons
05.2021 - 07.2024

Customer Service Representative

Cloud5 Communications
02.2021 - 08.2021

Team Member

Tim Hortons
12.2020 - 05.2021

Dispatcher

Affordable Transportation
05.2020 - 11.2020

Customer Experience Sales Floor Associate

Walmart
10.2018 - 07.2019

Crew Member

McDonald's
04.2018 - 03.2020

Associate of Science - Science

Douglas College

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Muskan Arora