Muskan Muskan
Etobicoke,Canada
Summary
Experienced with managing front office operations and providing administrative support. Utilizes organizational skills and effective communication to enhance office efficiency. Track record of maintaining welcoming atmosphere and delivering exceptional client service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative
Connect6 Group Inc
02.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Customer Service Representative
C1 NETWORK
01.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Office Administrator
Ijs Immigration
01.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Education
College diploma - Business
Lambton college
High school diploma or GED -
HRR tech Support school
07.2019
Skills
- Sales
- Microsoft Word
- Call center
- Computer Networking
- CRM Software
- Communication skills
- Retail sales
- Databases
- Customer service
- Active listening
- Office administration
- Customer relations
Certification
Security Guard Licence
Personal Information
Willing To Relocate: Anywhere
Languages
French
Elementary
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Sales Representative
Connect6 Group Inc
02.2024 - Current
Customer Service Representative
C1 NETWORK
01.2023 - 11.2023
Office Administrator
Ijs Immigration
01.2022 - 01.2023
High school diploma or GED -
HRR tech Support school
College diploma - Business
Lambton college
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