Summary
Overview
Work History
Education
Skills
Timeline
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Muskan Arora

New Westminster,BC

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, sets goals and obtains team feedback. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

2
2
years of professional experience

Work History

Team Lead, Healthcare Scheduling

Paladin Security Group
11.2022 - Current
  • Led team of HC Scheduling Coordinators; ensuring optimal utilization of staffing resources across healthcare sites.
  • Coordinated with Area Security Leads and Healthcare Operations Managers to facilitate departmental collaboration and operational efficiency.
  • Prepared and reviewed operational and escalation reports, addressing performance and conduct issues as needed.
  • Prioritized urgent open shifts for regular site security and patient watch coverages, ensuring critical roles were filled promptly.
  • Conducted interviews and managed disciplinary processes, fostering high-performance team environment.
  • Acted as mentor and leader for scheduling coordinators, promoting skill development and professional growth.
  • Ensured timely responses to inquiries from healthcare officers regarding payroll adjustments, vacation requests, and availability changes.

Healthcare Portfolio Resource Coordinator

Paladin Security Group
05.2022 - 11.2022
  • Orchestrated Healthcare Scheduling Portfolio, optimizing resource utilization.
  • Collaborated with Healthcare Operations, Area Security leads, and Healthcare security officers.
  • Processed payroll adjustments and vacation requests promptly.
  • Managed book offs and filled urgent shifts as needed.
  • Analyzed and solved issues with critical thinking.

Scheduling Coordinator

Paladin Security Group
07.2021 - 05.2022
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for all healthcare sites in lower mainland.
  • Managed high volume call inquiries and addressed issues promptly.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Accepted book offs as needed and backfilled shifts as needed.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Worked closely with Operations team to maintain optimum levels of communication to operate effectively and efficiently.

Education

Bachelor of Arts - Business And Economics

Simon Fraser University
Burnaby, BC
04.2024

Skills

  • Problem, People and Team Management
  • Customer-focused service
  • Strong interpersonal and leadership skills
  • Proficient in MS Office
  • Innovative and visionary
  • Data Analytics
  • Methodical thinker
  • Emotional Intelligence

Timeline

Team Lead, Healthcare Scheduling

Paladin Security Group
11.2022 - Current

Healthcare Portfolio Resource Coordinator

Paladin Security Group
05.2022 - 11.2022

Scheduling Coordinator

Paladin Security Group
07.2021 - 05.2022

Bachelor of Arts - Business And Economics

Simon Fraser University

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Muskan Arora