MUSKAN ALI

+Maintained full accountability for supplies and equipment while providing customer service.

+ Accurately documented repairs and parts information on repair tracking documents / work orders and in point of sale computer tracking system.

+Meet with customers to determine the problem with the phone probable causes and type of repair needed.

+ Repaired hardware and resolved software problems on cell phones, tablets & laptops.

+ Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges

+ Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

+ Built relationships with customers to encourage repeat business.

+ Helped customers locate products and checked store system for merchandise at other sites.

+ Cross-trained and provided backup for other customer service representatives when needed.

+ Assisted customers with store and product complaints.

+ Guaranteed positive customer experiences and resolved all customer complaints.

+ Inform customers about the store’s special promotional offers, sales, and discounts.

+ Enhanced customer satisfaction by providing efficient and accurate cash transactions.

+ Streamlined checkout process for increased efficiency and reduced waiting times.

+ Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

+ Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

+ Handled multiple payment methods securely, minimizing discrepancies and potential losses.

+ Promoted store promotions and incentive programs to increase overall sales revenue.

+ Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

+ Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

+ Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

+ Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

+ Strengthened analytical abilities through data analysis and interpretation, providing insights for strategic planning.

+ Improved organizational efficiency by streamlining documentation processes and maintaining organized digital files.

+ Working under the supervision of an Assistant professor in doing research by organizing the data with help of Microsoft and Google Scholar.

+ Performing and documenting patient assessment.

+ Helping healthcare staff with preparing discharges and other paperwork.