Muskan .
Brampton,ON
Summary
Dynamic customer service professional with a proven track record at Home Depot, adept at problem resolution and active listening. Successfully enhanced client satisfaction and increased sales revenue through tailored solutions and relationship building. Skilled in data entry and critical thinking, consistently delivering exceptional service in high-pressure environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Laxmi Spices
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Package Handler
Grocery Checkout Fresh Market
02.2024 - 05.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Picking Lead
Lululemon
07.2023 - 01.2024
- Optimized resource allocation during peak periods, ensuring adequate staffing levels to meet increased demand without compromising quality or deadlines.
- Streamlined inventory management by conducting accurate cycle counts and collaborating with the warehouse team for proper storage solutions.
Sales Representative
Home Depot
01.2023 - 06.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Education
Bachelor Of Accountancy - Business Accountancy
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON10.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Laxmi Spices
08.2024 - Current
Package Handler
Grocery Checkout Fresh Market
02.2024 - 05.2024
Picking Lead
Lululemon
07.2023 - 01.2024
Sales Representative
Home Depot
01.2023 - 06.2023
Bachelor Of Accountancy - Business Accountancy
Cambrian College of Applied Arts And Technology
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