Muskan
Fredericton,NB
Summary
Self-motivated individual with strong teamwork and leadership qualities, always eager to learn and pay attention to detail. Exceptional customer service skills and ability to effectively resolve conflicts consistently result in positive outcomes. Excellent time management skills, adept at prioritizing tasks and ensuring timely completion.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Pizza Hut
04.2022 - Current
- Investigated and resolved customer inquiries and Complaints in an empathetic Manner
- Met all the customer call guidelines including service level, time-handling, and productivity
- Greeted customers pleasantly and took orders in walk-in and on the call
- Trained staff in operating procedures and company services
- Maintained up-to-date knowledge of product and service changes
- Handle the return or exchange request
- Keep track of the stock level and tell the manager if anything is out of stock
- Analyzed customer needs, volume potential, discounts, and planned sales campaigns to achieve company objective
Team member
Tim Hortons
10.2021 - 04.2022
- Greeted customers, helped locate merchandise and suggested suitable options
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Used POS system to enter orders, process payments and issue receipts
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Restocked condiment dispensers, napkins, silverware, and drink machines to prevent shortages
- Supported sales efforts by suggestively upselling food items and increasing check averages
- Used proper techniques to prepare food and ingredients
- Verified freshness of ingredients and food by checking for quality, rotating stock, and recording old and new items
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness
- Greeted customers at drive-thru and took food orders
- Arrived at work in uniform and presentable in appearance to meet restaurant standards
- Greeted guests pleasantly and answered menu questions
Education
Diploma - Computer System Technician - Software Engineering
Sheridan College Institute of Technology and Advanced Learning
Oakville, ON04.2023
Skills
- Customer service
- Active listening
- Patience
- Problem solving
- Time management
- Decision-Making
- Self-Motivated
- Cash handling expertise
Certification
- Food Handler Certification
Timeline
Shift Supervisor
Pizza Hut
04.2022 - Current
Team member
Tim Hortons
10.2021 - 04.2022
Diploma - Computer System Technician - Software Engineering
Sheridan College Institute of Technology and Advanced Learning
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