Summary
Overview
Work History
Education
Skills
Timeline
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MUSKAN

Summary

Results-oriented team player with a passion for providing excellent customer service. Proven ability to multitask, prioritize tasks, and work efficiently under pressure. Strong communication and interpersonal skills, coupled with a keen eye for detail. Seeking a position to utilize my skills and contribute to a thriving team.

Overview

3
3
years of professional experience

Work History

Warehouse Associate

Amazon
Surrey, British Columbia
11.2023 - 07.2024
  • Organized warehouse space for efficient storage of products.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Operated scanners, computers, and other equipment to track orders.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Followed established guidelines for picking orders accurately.

Customer Solutions Specialist

Maple Leaf Self Storage
Vancouver, British Columbia
01.2023 - 11.2023
  • Greeted customers and provided prompt, friendly customer service.
  • Provided technical support to customers via phone, email and live chat.
  • Identified customer trends and communicated them to management for further investigation.
  • Maintained accurate records of all customer interactions in the company's database system.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Office Administrator

English Mentor
Chandigarh, India
08.2021 - 10.2022
  • Coordinated and managed daily administrative operations of the office
  • Organized and maintained filing systems, including electronic databases and records
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed
  • Greeted visitors warmly, handled inquiries and provided general information about the company
  • Maintained supplies inventory by checking stock to determine inventory level; and expediting orders for supplies; verifying receipt of supplies

Education

Associate of Arts -

LaSalle College
Vancouver, BC
09-2024

Bachelor in Commerce -

Punjabi University
Patiala, India
07-2021

Skills

  • Customer Service
  • Teamwork
  • Time Management
  • Problem-Solving
  • Communication Skills
  • POS Systems
  • Cash Handling
  • Purchase order verification
  • Loading and unloading
  • Complaint resolution

Timeline

Warehouse Associate

Amazon
11.2023 - 07.2024

Customer Solutions Specialist

Maple Leaf Self Storage
01.2023 - 11.2023

Office Administrator

English Mentor
08.2021 - 10.2022

Associate of Arts -

LaSalle College

Bachelor in Commerce -

Punjabi University

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MUSKAN