Muskan
Bedford,NS
Summary
Enthusiastic and detail-oriented Customer Care Executive with a strong background in cash handling and exceptional customer service skills. Experienced in promoting products and services to drive cross-selling initiatives. Adept at resolving customer inquiries efficiently while maintaining professionalism. Skilled in communication and problem-solving, consistently ensuring customer satisfaction. Seeking an opportunity to contribute to a dynamic company with a focus on delivering outstanding customer care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Care Executive
HDFC Bank
07.2023 - Current
- Handled cash transactions, including deposits, Forex transactions, withdrawals, and loan payments
- Provided excellent customer service and resolved account inquiries effectively.
- Promoted bank's products and services, resulting in a 20% increase in cross-selling
- Received multiple customer compliments for professionalism and problem-solving abilities.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Technical Support Representative
Concentrix
03.2025 - 05.2025
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Business Intelligence Intern
Collective Artists Network
09.2022 - 01.2023
- Streamlined reporting processes for increased efficiency and improved decision-making capabilities.
- Organized and entered data into Software to model trends.
- Assisted in the implementation of advanced analytics tools, increasing overall efficiency in data-driven decision making.
- Developed custom dashboards to provide actionable insights for business leaders, driving informed decisions.
Data Analyst Intern
Blackcoffer
01.2022 - 03.2022
- Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
- Optimized SQL queries for faster processing times, increasing overall productivity within the team.
- Enhanced data visualization capabilities for better decision-making with the use of advanced BI tools.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
Education
M.Sc. Data Science -
Chandigarh University
B.Sc. Mathematics -
Delhi University
Skills
- Cash Handling
- Customer Service
- Attention to Detail
- Communication
- Sales
- Problem-solving
- Multilingual
- Excellent Communication
- Customer Service Excellence
- MS Office
Certification
- IRDA, Insurance Institute of India, 04/28/2024
- Data Analytics Essentials, Coursera, 09/01/2022
- Databases and SQL for Data Science, Coursera, 05/05/2022
- Fundamentals of Visualization with Tableau, Coursera, 05/05/2022
Languages
English
Hindi
Personal Information
Title:Data analyst
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Improved relationship by developing a unique business intelligence solution to meet complex requirements.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeGig WorkLocation Preference
On-SiteRemoteImportant To Me
Career advancementPersonal development programsWork from home optionTimeline
Technical Support Representative
Concentrix
03.2025 - 05.2025
Customer Care Executive
HDFC Bank
07.2023 - Current
Business Intelligence Intern
Collective Artists Network
09.2022 - 01.2023
Data Analyst Intern
Blackcoffer
01.2022 - 03.2022
M.Sc. Data Science -
Chandigarh University
B.Sc. Mathematics -
Delhi University
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