Muskan
Lindsay
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
3
3
years of professional experience
Work History
Crew Member
Tim Hortons
07.2023 - Current
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Worked well with teammates and accepted coaching from management team.
Machine Operator
Aramada Toolworks
03.2023 - 12.2023
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Crew Member
Tim Hortons
10.2022 - 01.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Customer Service Executive
Zupee
06.2022 - 08.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Implemented new protocols to optimize team performance and deliver consistent results.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
Customer Service Representative
Teleperformance
06.2021 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Post-Degree Certificate - Project Management
Canadore College
Mississauga, ON04.2024
Cerificate - Sustainable Waste Management
Fleming College
Lindsay, ON04.2023
Bachelor of Science - Botany
Guru Nanak Dev University
Punjab India05.2022
Skills
- Health Code Compliance
- Active Listening
- Task Prioritization
- Customer Service
- Food Preparation
- Customer Engagement
- Interactive communication skills
- Teamwork and Collaboration
- Creativity and Innovation
- Verbal and written communication
- Problem-Solving
- Time Management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved good CSAT through effectively helping with customer problems.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Crew Member
Tim Hortons
07.2023 - Current
Machine Operator
Aramada Toolworks
03.2023 - 12.2023
Crew Member
Tim Hortons
10.2022 - 01.2023
Customer Service Executive
Zupee
06.2022 - 08.2022
Customer Service Representative
Teleperformance
06.2021 - 12.2021
Post-Degree Certificate - Project Management
Canadore College
Cerificate - Sustainable Waste Management
Fleming College
Bachelor of Science - Botany
Guru Nanak Dev University