Muskan
NORTH YORK,Ontario
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues.
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Metro
Ludhiana , Punjab
01.2022 - 11.2023
- Made outbound calls to obtain account information.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Security Guard
Mercury Group
Toronto, ON
01.2023 - 10.2023
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
Shift Manager
Burger king
Newmarket, ON
03.2023 - 07.2023
- Communicated with other shift managers to facilitate continuum of customer service.
- Organized special events such as holiday sales or promotional campaigns.
- Enforced safety standards throughout the store including proper use of equipment.
Education
High School Diploma -
Centennial College of Applied Arts And Technology
Scarborough, ON05-2024
Skills
- Complaint Resolution
- Appointment Scheduling
- Information Security
- Data Collection
- First Aid Certified
- Security Operations
- CCTV Monitoring
- Reliability
- Supply Ordering
- Inventory Control
- Team Development
- Staff Training and Onboarding
- Mentoring and Coaching
Certification
- Security guard license
- First aid and CPR-certified
- Driver's license
- Microsoft office
Timeline
Shift Manager
Burger king
03.2023 - 07.2023
Security Guard
Mercury Group
01.2023 - 10.2023
Customer Service Representative
Metro
01.2022 - 11.2023
High School Diploma -
Centennial College of Applied Arts And Technology
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