MUSKAAN PREET KAUR
Surrey,BC
Summary
Reliable and detail-oriented professional with 3 years of experience in customer service, retail operations, and staff scheduling. Proven ability to efficiently manage high-volume transactions as a cashier, maintain organized and well-stocked store environments as a grocery clerk, and coordinate employee schedules to ensure seamless operations. Strong communication, time management, and multitasking skills, with a commitment to delivering exceptional service and supporting team success in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Cashier
Centex
Surrey, British Columbia
11.2024 - Current
- Handled customer transactions efficiently and accurately using POS systems.
- Provided excellent customer service by greeting guests, answering inquiries, and resolving issues promptly.
- Maintained cleanliness and organization of checkout areas.
- Managed cash, credit, and refund transactions, balancing the cash register at the end of shifts.
- Collaborated with team members to ensure smooth store operations, and customer satisfaction.
- Promoted store products and loyalty programs to increase sales and customer engagement.
Front Desk Receptionist
Divya Sutra
Calgary, Alberta
12.2023 - 10.2024
- Greet and welcome guests in a professional and friendly manner
- Answer and direct incoming phone calls
- Manage the reception area to ensure it is clean and organized
- Receive, sort, and distribute daily mail and deliveries
- Schedule appointments and maintain calendars
- Assist with administrative tasks such as filing, data entry, and document preparation
- Maintain visitor logs and issue visitor passes
- Handle inquiries and provide information about the organization
- Ensure security procedures are followed at the front desk
- Coordinate with other departments as needed
Schedule Coordinator
Blackbird Security
Calgary, Alberta
09.2021 - 11.2022
- Created and managed daily, weekly, and monthly schedules for staff, ensuring adequate coverage and compliance with labor policies.
- Communicated schedule updates, changes, and time-off approvals to team members in a timely, and professional manner.
- Collaborated with department leads to anticipate staffing needs, and resolve scheduling conflicts.
- Maintained accurate records of employee availability, shift swaps, and attendance.
- Utilized scheduling software (e.g., When I Work, Kronos, Excel, etc.) to streamline planning and improve efficiency.
- Supported HR and operations teams in onboarding, cross-training, and resource allocation.
Education
Diploma - Business Administration
Southern Alberta Institute of Technology
Calgary, AB04-2023
Skills
- Excellent interpersonal skills
- Point of sale (POS) systems
- Cash drawer balancing
- Loss prevention awareness
- Stocking & merchandising
- Inventory rotation (FIFO)
- Quality control & freshness checks
- Receiving and inspecting deliveries
- Staff scheduling & shift planning
- Time-off & availability tracking
- Calendar management
- Conflict resolution
- Proficiency with scheduling tools (eg, Kronos, When I Work, Excel, Google Calendar)
Timeline
Cashier
Centex
11.2024 - Current
Front Desk Receptionist
Divya Sutra
12.2023 - 10.2024
Schedule Coordinator
Blackbird Security
09.2021 - 11.2022
Diploma - Business Administration
Southern Alberta Institute of Technology
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