Muskaan Preet Kaur

• Serve as the main point of contact for customer inquiries related to orders, shipments, inventory, and returns.
• Communicate professionally with customers via phone, email, or in person.
• Process customer orders, returns, and adjustments in warehouse management systems (WMS).
• Track and trace shipments to ensure on-time delivery; provide updates to customers as needed.
• Coordinate with warehouse staff to ensure order accuracy and resolve any fulfillment issues.
• Investigate and resolve complaints or discrepancies regarding orders, inventory levels, or damaged goods.
• Maintain accurate customer records and order history.
• Generate and review reports related to inventory, order status, and customer satisfaction.
• Collaborate with sales, logistics, and warehouse teams to improve customer experience.
• Ensure compliance with company policies, safety standards, and operational procedures.

Answer inbound calls and respond to customer inquiries in a timely and courteous manner.

Make outbound calls to follow up on service requests, provide updates, or conduct surveys.

Resolve customer issues by providing accurate information, troubleshooting problems, or escalating to the appropriate department.

Process orders, returns, and account updates as needed.

Provide product or service information to help customers make informed decisions.

Handle complaints professionally and work towards effective resolutions.

Follow scripts, policies, and procedures while adapting to individual customer needs.