Muskaanjeet kaur
Mississauga,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Tech Mahindra
04.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Work and learn from management teams to stay up to date on new products, services, and policies.
Customer Service Representative
KocharTech
04.2020 - 06.2022
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered prompt service to prioritize customer needs.
Education
Project Management
Algoma University
Brampton, ON04.2025
Bachelor of Science - BS, Computer Science -
Guru Nanak Dev University, Amritsar
05.2021
Skills
- Project Management
- Communication
- Interpersonal Skills
- Problem Solving
- Active Listening
- Teamwork
- Easily Adaptable
- Self-confidence
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Tech Mahindra
04.2022 - 06.2023
Customer Service Representative
KocharTech
04.2020 - 06.2022
Project Management
Algoma University
Bachelor of Science - BS, Computer Science -
Guru Nanak Dev University, Amritsar