Muskaan Tuli
Surrey,BC
Summary
Recent college graduate seeking to leverage exceptional accounting skills and academic knowledge to gain the entry-level accounting position at your firm. Dedicated, competent, and detail-oriented individual with the capacity to go beyond what is expected and achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Process Guide
AMAZON
06.2020 - Current
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Facilitated inter-departmental communication to effectively provide customer support.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Barista
STARBUCKS
11.2019 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees in groups and in one-on-one scenarios.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Customer Service Representative
PRIMUS
12.2019 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Diploma - Accounting
Kwantlen Polytechnic University
Surrey, BC12.2022
High School Diploma -
M.G.N. Public School
Jalandhar, Punjab03.2019
Skills
- Efficient Data Entry
- Data Compilation
- Error Identification
- Self Starter
- Verifying Data Accuracy
- Issue and Complaint Resolution
- Microsoft Excel
- Sage 50 Accounting
- Microsoft Outlook
- Report Preparation
- 55-60 wpm typing speed
Certification
- Sage 50 certification, 2020
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Process Guide
AMAZON
06.2020 - Current
Customer Service Representative
PRIMUS
12.2019 - 10.2020
Barista
STARBUCKS
11.2019 - Current
Diploma - Accounting
Kwantlen Polytechnic University
High School Diploma -
M.G.N. Public School
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