Muskaan Singla
Summary
Highly productive relationship builder with a professional and dependable approach. Excels at listening to customer needs, articulating product benefits, and creating valuable solutions. Able to perform duties with minimal supervision. Diligent and experienced in maintaining accurate financial records and managing accounts payable/receivable. Solid background in streamlining processes and ensuring compliance with regulatory requirements. Proven expertise in using QuickBooks and Excel enhances financial reporting and supports effective decision-making.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Accounting Bookkeeper & Payroll Administrator
JC-Accounting
11.2024 - Current
- Managed payroll processing, ensuring employees were accurately compensated in a timely manner each pay period.
- Processed journal entries, guaranteeing accurate reflection of company finances within the general ledger system.
- Reviewed and processed client electronic payments and check deposits.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing.
- Maintained up-to-date knowledge of accounting regulations, applying best practices when executing daily bookkeeping tasks.
Customer Service Representative
Hinduja Global Solutions
07.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintain conversation with the caller in a professional manner
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Effectively show judgement thoughtfulness, compassion and empathy
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Stay motivated to perform various tasks under pressure in a profoundly repetitive environment
Sandwich artist
Subway
03.2023 - 01.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Monitor food ingredients temperature for safety
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Receive deliveries and arrange the stock in the correct place.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Pay attention to client solicitations to get ready customized sandwiches
Customer service representative
Rashmi' Bakery
05.2021 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Calculate the total payments received during a time period to reconcile this with the total sales
- Count cash in the register drawer at the beginning and end of the shift.
- Handle merchandise returns and exchanges
Packer
CPGI
03.2020 - 05.2021
- Weighing goods, Sealing containers, Using protective materials, keeping the work area clean and reporting to supervisor.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized work environment, promoting safety and productivity.
Education
Post graduate certificate - Project Management
St. Lawrence College
Scarborough, Ontario05-2021
Post graduate certificate - Supply chain
St. Lawrence College
Scarborough, ON09-2020
Bachelors of commerce - Accounting And Finance
Panjab University
PANJAB INDIA05-2019
Skills
- Ms-Excel
- Customer Service Excellence
- Cash Drawer Management
- Xero proficiency
- Teamwork and organization skills
- Payroll processing
- Bank reconciliation
- Invoice processing
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Xero Advisory Certification (Expired on Dec.2026)
Timeline
Accounting Bookkeeper & Payroll Administrator
JC-Accounting
11.2024 - Current
Customer Service Representative
Hinduja Global Solutions
07.2023 - 01.2024
Sandwich artist
Subway
03.2023 - 01.2024
Customer service representative
Rashmi' Bakery
05.2021 - 02.2023
Packer
CPGI
03.2020 - 05.2021
Post graduate certificate - Project Management
St. Lawrence College
Post graduate certificate - Supply chain
St. Lawrence College
Bachelors of commerce - Accounting And Finance
Panjab University
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