Muskaan Sharma
Vancouver,BC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Site Manager
Guardteck Security
05.2021 - Current
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Assumed responsibility for personnel deployed to work site.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Monitored, coached, and supervised team of 35 employees in 4 years.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Office Administrator
Desjardins
01.2022 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Administrative Assistant
Norburn Lighting
06.2021 - 01.2022
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Patrol Officer
Terminal Security
03.2021 - 04.2021
- Perform PPE Audits
- Customer Service, Providing First Aid including minor cuts, 1st degree burns, sprains, etc.
- Managing over 200 people at a time
- Ensuring safety and maintaining precautionary decorum
- Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
- Provided assistance to citizens in need, including medical emergencies or vehicle breakdowns, demonstrating compassion and professionalism at all times.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Responded to emergency calls, providing timely assistance and reducing incident escalation.
Customer Service Representative
Dollarama
12.2018 - 12.2020
- Providing exceptional customer service to meet client's expectations
- Answering phone calls and assisting with the queries
- Processing Transactions, Handling cash audits and tills
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Associate of Arts -
Cambrian College
Toronto, ON01.2021
GED -
BCIT
12-2019
Accounting
International Institute of Standard Education
India05-2017
Skills
- Site inspection and management
- Quality assurance
- Team leadership
- Problem-solving
- Staff management
- Conflict resolution
- Multitasking and organization
- Operations management
- Safety monitoring
- Emergency response
- First aid and CPR, OFA1, OFA2
- Computer skills
- Decision-making
- Scheduling and coordinating
- Hiring and training
Certification
- OFA 1
- OFA 2
- BST, AST
- Standard First Aid and CPR-C
- Use of Force
- MPDS
Availability
Full Time
Languages
Punjabi
Full Professional
Timeline
Office Administrator
Desjardins
01.2022 - 06.2023
Administrative Assistant
Norburn Lighting
06.2021 - 01.2022
Site Manager
Guardteck Security
05.2021 - Current
Patrol Officer
Terminal Security
03.2021 - 04.2021
Customer Service Representative
Dollarama
12.2018 - 12.2020
Associate of Arts -
Cambrian College
GED -
BCIT
Accounting
International Institute of Standard Education
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