Muskaan Shaikh
Toronto,ON
Summary
Smooth Banquet Server with diverse event experience, attention to detail and friendly personality and a Versatile and results-oriented banking professional with a solid background in financial services and a comprehensive understanding of banking operations.
Demonstrated a commitment to delivering exceptional client service, cultivating a strong portfolio in various fields. Well-positioned to contribute to the success of a forward-thinking Hospitality and Financial institution
Overview
5
5
years of professional experience
1
1
Certification
Work History
Event Server
Oliver & Bonacini
01.2024 - Current
- Comprehensive understanding of menu, including ingredients, preparation methods, and potential allergens.
- Be able to make recommendations based on guest preferences and dietary restrictions.
- Maintained clean and safe work environment.
Management Information Analyst
Deutsche India Pvt Limited
08.2020 - 12.2023
- Accountable for daily inquiries on behalf of bank's clients
- Providing services to vendors and external clients/internal clients such as Credit Risk, Front Office, Legal, compliance and Operational Risk
- Responsible for managing relationships with clearing vendors by providing constructive feedback to enhance user's experience, while maintaining consistency with bank's values
- Successfully rectified critical issues faced by salespeople at front end, preserving 95% of revenue credit.
- Utilized SQL to query and analyze large data-sets, providing valuable insights for data-driven decision-making.
- Suggested Building interactive dashboards to track real-time progress of key metrics, resulting in 30% reduction in reporting time.
- Received Recognition Award 2022 for identifying and rectifying revenue loss streams and exceptional performance.
Artist Management Intern
Trevor Noah By Book My Show
09.2023 - 09.2023
- Act as primary point of contact between artist and external parties, including record labels, agents, promoters, and other industry professionals.
- Negotiate contracts, deals, and agreements on behalf of artist.
Operations Head
Zomato Zomaland
02.2019 - 02.2023
- Music and Food festival that takes place every year
- Managed and delegated the work for a team of 60 volunteers in the field of artist & backstage, office main, sales ops, GRC, carnival city, media & guest-list, merchandise and information desk
- Organizing and maintaining logistics for 50 stalls consisting of various food cuisines and games.
Store Manager
Tommy Hilfiger
06.2020 - 07.2020
- Met sales goals by training, motivating, mentoring and providing feedback to sales staff.
- Deal with all issues that arise from staff or customers (complaints, grievances etc).
- Maintain outstanding store condition and visual merchandising standards while maintaining quality customer service.
- Inventory management. Process and organize incoming and outgoing shipment.
Finance and Business Development Intern
Ontrack Technologies Private Limited
05.2019 - 05.2019
- Client Relationship Management and getting investors on-board for financing vehicles.
- Provide administrative support for various business development activities, including scheduling meetings, maintaining databases, and preparing reports.
- Developed strong business communication and mentoring skills by participating in discussions and training peers.
- Implemented process improvements that increased team productivity by 35% and reduced FTE requirements by 0.3.
Education
Financial Planning -
Humber Institute of Technology And Advanced Learning
Toronto, ON01.2024
Bachelor of Vocation in Banking And Finance - Banking And Finance
Jyoti Nivas College
Bengaluru, IN04.2020
Skills
- Point of sale operation
- Service prioritization
- Microsoft Excel
- Microsoft Outlook
- Tableau
- Alteryx
Accomplishments
Corporate Accomplishments:
- Recognition Award, Deutsche India Private Limited 2022
- Best Event Coordinator, Zomato -2021
Certification
- Citizen Develop Certification, Deutsch India Private Limited
- Tableau and Altryx Certification, Deutsch India Private Limited.
- Microsoft Excel Essential Training (microsoft 365)
- Stock Market Certification
Timeline
Event Server
Oliver & Bonacini
01.2024 - Current
Artist Management Intern
Trevor Noah By Book My Show
09.2023 - 09.2023
Management Information Analyst
Deutsche India Pvt Limited
08.2020 - 12.2023
Store Manager
Tommy Hilfiger
06.2020 - 07.2020
Finance and Business Development Intern
Ontrack Technologies Private Limited
05.2019 - 05.2019
Operations Head
Zomato Zomaland
02.2019 - 02.2023
Financial Planning -
Humber Institute of Technology And Advanced Learning
Bachelor of Vocation in Banking And Finance - Banking And Finance
Jyoti Nivas College
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