Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

MUSKAAN MUSKAAN

Calgary

Summary

Dynamic and results-oriented professional with extensive experience in customer service and front office management at Comfort Inn & Suites. Proven ability to enhance guest satisfaction through effective problem-solving and attention to detail. Skilled in data entry and administrative support, consistently fostering positive relationships and improving operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist/Night Auditor

Comfort Inn & Suites
05.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Sales Associate/Key Holder Supervisor

Claires Stores Inc
04.2022 - 02.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Security Officer

GardaWorld Security
05.2023 - 11.2023
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Food Service Supervisor

Mary Brown's Chicken & Taters
01.2020 - 02.2023
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.

Education

GED -

Conestoga College Institute of Technology And Advanced Learning
Kitchener, None
09-2020

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Data entry
  • Problem-solving skills
  • Hospitality services
  • Front office management
  • Administrative support
  • Complex Problem-solving
  • Mail handling
  • Clerical support
  • Word processing
  • Decision-making

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • Alberta security guard license
  • First aid and CPR certification


Timeline

Front Desk Receptionist/Night Auditor

Comfort Inn & Suites
05.2024 - Current

Security Officer

GardaWorld Security
05.2023 - 11.2023

Sales Associate/Key Holder Supervisor

Claires Stores Inc
04.2022 - 02.2024

Food Service Supervisor

Mary Brown's Chicken & Taters
01.2020 - 02.2023

GED -

Conestoga College Institute of Technology And Advanced Learning

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