MUSKAAN MUSKAAN
Calgary
Summary
Dynamic and results-oriented professional with extensive experience in customer service and front office management at Comfort Inn & Suites. Proven ability to enhance guest satisfaction through effective problem-solving and attention to detail. Skilled in data entry and administrative support, consistently fostering positive relationships and improving operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Night Auditor
Comfort Inn & Suites
05.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Operated multi-line telephone system to answer and direct high volume of calls.
Sales Associate/Key Holder Supervisor
Claires Stores Inc
04.2022 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Security Officer
GardaWorld Security
05.2023 - 11.2023
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Food Service Supervisor
Mary Brown's Chicken & Taters
01.2020 - 02.2023
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Education
GED -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None09-2020
Skills
- Customer service
- Attention to detail
- Time management
- Data entry
- Problem-solving skills
- Hospitality services
- Front office management
- Administrative support
- Complex Problem-solving
- Mail handling
- Clerical support
- Word processing
- Decision-making
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Alberta security guard license
- First aid and CPR certification
Timeline
Front Desk Receptionist/Night Auditor
Comfort Inn & Suites
05.2024 - Current
Security Officer
GardaWorld Security
05.2023 - 11.2023
Sales Associate/Key Holder Supervisor
Claires Stores Inc
04.2022 - 02.2024
Food Service Supervisor
Mary Brown's Chicken & Taters
01.2020 - 02.2023
GED -
Conestoga College Institute of Technology And Advanced Learning
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