Muskaan Muskaan
Summary
Dedicated and detail-oriented professional with experience in both packaging operations and customer service. Proven track record in efficient product handling, quality control, and inventory management, consistently meeting tight deadlines while upholding high standards of accuracy and safety. Skilled in operating packaging machinery and adhering to regulatory guidelines, ensuring optimal product presentation. In customer service, I excel in communication and problem-solving, focused on enhancing the customer experience and building lasting relationships. Proficient in managing inquiries and resolving issues to boost client satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Packing, Shipping, and Receiving Assembler
Nutem Custom Manufacturing
02.2024 - 08.2024
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
Customer Service Representative
Financial Debt Recovery
06.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Business Network Transformation
Fleming College
Toronto, ON08.2024
Skills
Package handling
Product Assembly
Workplace Cleanliness
Stock replenishment
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Availability
Full Time
Certification
- Microsoft Excel proficiency
- Computer Course Instructor
Timeline
Packing, Shipping, and Receiving Assembler
Nutem Custom Manufacturing
02.2024 - 08.2024
Customer Service Representative
Financial Debt Recovery
06.2023 - 01.2024
- Microsoft Excel proficiency
- Computer Course Instructor
Diploma - Business Network Transformation
Fleming College
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